10 months ago
This company have been nothing but outstanding in dealing with undelivered packages which was no fault of theirs A lovely lady named Annmarie resent my order with DPD and I received it within two days... See more
10 months ago
I place an order with this company over a week ago and paid over £100 .I had no email conformation but a load of adverts from them . After a week I contacted the office and was greeted with a rude he... See more
10 months ago
Used these products previously, and decided to restock. Order placed beginning of June and it seems after a delay the order was damaged in transit. Struggled to make contact, however managed in the en... See more
Avoid this company at all costs. They are a bunch of thief's. Once you have returned the car back to them, they will start charging your card for things that you have not used.
Although the products may be great the postage and service are terrible. Waited over 2 weeks for a delivery, the wait is not worth it as other companies vcan delivery in much better time. If the product ever arrives its to late as the car has already been cleaned with other products. So disappointing with the service.
Took them up on an offer. Nothing has arrived 2 weeks after order. Used some of their Ceramic detailer from a previous order this weekend and no way is this a detailer, so I very much doubt its ceramic. Goes on with what i can only describ as high water content and leaves a milky layer which is hard to remove. Chasing smears around the car forever. Seems to me that is just watered down cheap wax. I had to go over car again with Auto Finesse Glisten which went on and came off 100x easier. I won't be buying EZ again.
I have ordered before and products are decent. I have ordered again and despite chasing up the order by email over a week later I have heard nothing and received nothing. Disappointing really as cost of living is hard enough so if people put trust in ur business this isn’t how you run a business. Great sale offers tho to entice people in !
Total rip off. Items ordered and never arrived. Don’t reply to emails or answer the phone so for my first order I can only conclude it’s a scam. Luckily I didn’t spend a fortune about £19 so not the end of the world. Don’t fall for the other good reviews it seems I’m one of many that fell for this total shower of something brown and smelly. Shame on you as a so called detailing company.
I ordered 7 weeks ago and not once did they update me regarding the order not unless I contacted them. the customer service was absolutely all full and I'm still waiting for my refund now. False advertisement very bad customer service today I'm still waiting for reply for my refund which I have not received
So far in my experience of EZ Car Care I am overall very happy. Packing takes a short while but postage is a 24hr service which is good. One of my orders didn’t arrive, this was quickly rectified and sorted by a member of the team over the phone who was great. I would recommend for sure.
Delivery was fast email response was slow
Brought a weekend warrior kit and it arrives 2 weeks later, slow but the savings was big. Moving on to the quality the products are better then Auto Finesse
I found the delivery slow but the product amazing quality. Highly recommend it to anybody.
Bought 10 litres of snow foam from their eBay website 'InnovationChem', only 5 litres were delivered. I tried to contact the company on at least 6 occasions and they ignored every message. I have spend hundreds of £ with this company. I do not accept ignorance, incompetence and bad customer service. Have taken my business elsewhere.
Just tried the new Quartz ceramic shampoo and it’s brilliant. It has fantastic hydrophobic properties. Tried it on my wife’s car as she doesn’t both with the whole detailing thing like I do. When it came to rinsing off the shampoo the beading left on the bodywork was really impressive from a shampoo. I can’t wait to see what comes out in the future from this range.
Worst company ever they don’t even give the products you get for free I spent £400 and I got no free promotional items which they was in my basket automatically and I should have got and they ignored me shambles honestly
Lying, thieving scum. Bought a £100 package from them and it arrived badly damaged and leaking. Parcelforce returned it and sent me a detailed account of this. He lied and said he never received it and refused to refund. Product is available elsewhere cheaper and you don't have to deal with scum. Legal action is being taken
EZ Car Care I have bought ez car care products several times and I am satisfied. Two packages were damaged but I received all damaged products new very good customer service
Hi spencersvaleting here I have been useing EZ for a while and now when order I have to chase them several times the need to put on promotional offers on i has got to stage I am going to a another company not a happy customer
Good products. Cracking deals to be found. Ordered multiple times. I only buy my car cleaning products for my pride and joy and hers from here.
Brilliant products & VERY good value for money when buying the 5L (especially when they do offers for 3 for £39.99 or 3 for £49.99) Always check their Facebook page for the latest offers and upcoming deals & products. They’re not the ‘best’ products on the market for detailing but they are very good and up there with the top brands. I’ve heard several people stating ‘long delivery times’ but personally I’ve not waited longer than a week (even whilst ordering with a special offer/ deal on) Overall I personally WOULD recommend EZ Car care. P.S I love your wheel barrel brush!
Unbelievable company with some top notch detailing products at sensible prices.
Ez Car Care offer great products at a super price. It makes car detailing affordable for the average person!
Based on analysis of 268 reviews rated 1-2 stars for EZ Car Care
“She then told me that it will go out that day for an over night tracked delivery”
“No email or tracking number nothing and when I email there customer seres the email just gets rejected and bounced back”
“I will be now going back to credit car company for a refund”
“Don’t bother ordering, they don’t send out their orders”
“I place an order with this company over a week ago and paid over £100”
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EZ Car Care is a UK-based company specializing in high-quality car detailing products tailored for professionals, automotive enthusiasts, and valeters. The company offers a diverse range of products, including snow foams, sealants, glazes, waxes, wheel cleaners, and detailing brushes, designed to meet the varying needs of its customers. EZ Car Care aims to provide effective solutions for maintaining and enhancing the appearance of vehicles. The target market for EZ Car Care includes both individual car owners looking to care for their vehicles and professional detailers seeking reliable products for their businesses. With a commitment to quality, EZ Car Care strives to ensure that customers have access to the tools necessary for effective car detailing. The company also promotes special offers, such as free shipping and promotional mystery boxes, to enhance the shopping experience on their website, www.ezcarcare.co.uk.
EZ Car Care receives a mixed response from customers, with many praising the quality of their products and the speed of delivery. Reviewers highlight that the car care products are exceptional, often describing them as the best available in the UK, and some express satisfaction with the friendly staff. However, a significant number of consumers report serious issues with order fulfillment and customer service. Common complaints include undelivered packages, lack of communication regarding order status, and unresponsive customer support. Many customers feel frustrated by the delays and the absence of timely responses to their inquiries. While the product quality earns high marks, the logistical challenges and service shortcomings detract from the overall experience. Overall, the sentiment is mixed, leaning towards disappointment due to service issues.
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