Very rude operator who asked me toβ¦
Very rude operator who asked me to repeat what I was saying 5 times then she hung up on me
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Review summary
Economy Energy has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
A very strange case
A very strange case - I read that they went bankrupt in January 2019 and their clients switched to other operators. But, my friend made a switch to them in October 2021 and the gas card works normally ... What is going on ?????
Closed down by Ofgem.
Ofgem closed down Economy Energy in January 2019 following an official investigation into the supplier. In June 2018, the Economy Energy suffered backlash after customers complained about money being removed from their bank accounts without notice or explanation. The main reason for complain was that customers insisted that their accounts had been in order and that they owed no money to the supplier. This signaled the beginning of the end for the supplier. Customer complaints led to Ofgem opening a formal investigation, and at the beginning of 2019, the regulatory body banned the supplier from taking on new customers. One week later, the energy company ceased trading.
Worst company i ever used
Worst company i ever used
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economyenergy.co.uk
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Showing 871 - 880 of 996 reviews
js
Extremely late with refunds
Switched away in May still awaiting refund for Β£87.42 for electricity despite having been harassed to pay Β£43 outstanding on Gas immediately. I have rung and been repeatedly told 28 days and today they said there was a backlog of some 4000 refunds and no timescale applied. My refund would be processed in due course. Refused to put me through to a manager. When I insisted she made me hang on and came back with the line β Manager busy but will ring you back in 48 hours. Eventually put the phone down on me. The replies on the reviews here are a joke. They take no note of the actual complaint and specifically contradict the line dished out that theirs no point in putting you through to a manager he'll tell you the same.
Date of experience: November 9, 2018
RB
I switched my account along with myβ¦
I switched my account along with my mother in law from Scottish Power to Economy Energy on the 1st july 2018. Having spent 18 nightmare months with SP I made the massive mistake of switching to Economy Energy without reading up on the complaints reviews about this unbelievable bunch of shysters who should be struck off immediately. Having paid two months estimate usage on behalf of my M-i-L and myself in advance as requested we discovered that money was not to be used to pay our forthcoming bills but was to be held indefinitely by EE as some sort of bond as though we couldn't be trusted although we are DD payment customers. When I received our first months bills and discovered that EE were keeping our earlier payment and charging each month I cancelled and moved our accounts to Bulb Energy. I then applied to get our money refunded by EE. Every excuse under the sun was proferred by EE including in my case that a form D86 had not been received from Bulb and therefore EE could not produce a final bill. I contacted Bulb who assured me that this document had been forwarded as per the request. without going into the number of times I have been in contact with EE by phone and by email I still cannot get hold of our refunds. although EE finally issued an invoice to my M-i-L on the 2nd November 2018 I have been informed by Reece a manager that the money will not be released for 28 days from today the 9th November. If I had not contacted them today I doubt if the money would ever have been refunded and even now we don't know if this refund will ever be received- they could go bust in the meantime. God help any older people who have had the misfortune to have dealings with this bunch of criminals. Her invoice even states in large letters "This invoice is due for payment" instead of "This refund is due to you". guaranteed to confuse anyone who doesnt know about book keeping. In my own case I was assured on the 16th October by Donna that she had contacted Bulb who were sending the D86( a document that I had never heard of prior to EE letting me know that they required this to confirm meter readings. I am a man of 70 years and have been dealing with power suppliers most of my life and this is news to me. I have also engaged Resolver to try and sort this company out but with no success so far. I phoned EE again today 9th november 2018 and I was told by Sara from EE that Donna was once again in contact with Bulb attempting to get the D86 from Bulb although Bulb told me weeks ago that this had ben given to EE. I gave both Bulb and EE my final readings on the 24th August and yet these two companies are in dispute according to EE. I don't know when I will ever get the refunds due to us amounting to almost Β£170. God knows how much I have spent in phone calls and my own time in trying to resolve the problems surrounding this diabolical organisation. Having run a kitchen manufacturing business for over 30 years I can honestly say that I have never known such incompetence and how Economy Energy are allowed to continue in business is totally beyond me. What is the government doing about organisations like this?
Date of experience: November 9, 2018
RT
DO NOT CHOOSE THIS COMPANY - you will regret it
This is my second review of this company. The first review being just as bad as this one. Due to bad service from start to finish I left this company and paid the early exit fee just to get rid of them. However, since leaving this company, I have been harassed non stop via text/phone/email/letter regarding an overdue balance of Β£44.00 which is for a bill in my name but an incorrect address and for a supply I did not have with Economy Energy. After numerous calls and full cooperation on my part advising them I can prove I do not live at the address they are sending me a bill for, I have completely given up. I am now ignoring all communication and I will see them in court. I was promised that the account would be looked into it. It never is. I am promised a manager call back, it never happens. All that does happen is threatening letters advising my credit file is going to be effected. Again, do not choose this company. Absolutely shocking customer service.
Date of experience: November 9, 2018
SL
This is the most incompetent business Iβ¦
This is the most incompetent business I have ever felt with. The company has no Customer Services standards at all. Their staffs lack training and and no idea how to treat or talk to a customer there is little follow up on any issues raised with them. they also seem to issues bills with little or no knowledge as to why they are issued, it seems all bill are either overdue or seriously overdue and just seem to appear on emails to you daily. Best to avoid these Amateurs, if I could give less then one star it would be -2
Date of experience: November 9, 2018
JC
Increased direct debit without preβ¦
Increased direct debit without pre advice. Wont refund any credit balances unless 3 times your monthly payment. No one interested when say take business to competitor . Complaints department dont get back to you. Would not recommend. Have moved supplier . Six weeks before process bill and refund is unacceptable.
Date of experience: November 9, 2018
TA
T Arnold
US
STRESSFUL TO TRANSFER from Economy Energy
Transferring from Economy Energy is a stress full and time consuming business and getting the money they owe at the end of the process has so far proved impossible. Staff are polite and helpful but their promises are pointless when the company does not honour them.
Date of experience: November 8, 2018
AL
Adam L
US
Should not be allowed to continue trading!
Unfortunately I am joining the ever increasing number of reviews condemning the business practice of this energy company. Like everyone else, they came across as cheap for energy, but even though I was well in credit (after Winter no less), they decided to increase the direct debit. I disputed this and they agreed to freeze it, but would not reduce it, even though the credit was increasing with each bill. Their website is simply a mess, whoever is responsible for building it has little in the way of web development skills, it's constantly in the beta stage. Submitting metre readings is basically a pointless exercise and even if you provide them by phone, you still get an estimated bill each time. At the end of my 12 month term I immediately switched provider and gave them final metre readings, which they then submitted to EE. But I had to get in touch 2 or 3 times to actually get them to generate the final billing, it was eventually done through web chat (I have since noted they have closed their social media accounts, obviously due to the high volume of unhappy customers berating their service). There's simply zero communication from them. Of course, having pestered them, I have been told I am due a refund of some Β£187 credit (within 28 days). But having read so many bad experiences from other customers, I have little faith in this happening by then, if at all! If I was in serious financial trouble this would be a significant sum and it's disturbing they are allowed to do this. By comparison, when I switched from my previous provider, they generated final bills and refunded credit within a week! I then took the precaution of cancelling my direct debit, as they took a payment the day after I switched and appear to keep taking this without permission even well after leaving. EE told me it was still active with them a month after I switched, even though I had previously requested it be stopped several times by phone, email and chat. Concerned, I spoke to my bank and they put a block on them trying to take or reinstate any direct debit. On 9th November they attempted to setup and take the direct debit again!!! It was immediately refunded by the bank under the DD rules. I called them (and my bank) again livid, they are committing fraud by doing this, I am not even a customer any more! They apologised and claimed it is cancelled, but they are crooks, so I have little faith in this. They basically do everything they can to siphon money from customers by any means and then put as many roadblocks in place so they can draw out refunding credit. Judging by the quantity of similar reviews, they must owe a significant amount, it's highly concerning. I have no idea how or why they are allowed to continue trading with such shady business practices, which are tantamount to theft. Surely Ombudsman, Ofgem or some governing body has the power to shut these rogues down, they must be aware of this escalating situation by now. Though, if they go into liquidation, we won't get any money owed refunded anyway. Deplorable company.
Date of experience: November 8, 2018
JD
Get out now!
I switched supplier on 2 September 2018 because Economy Energy decided to double my monthly gas payments for absolutely no reason (my monthly payments were covering my consumption). Both my gas and electricity accounts are in credit but I'm still waiting for the money back. I telephoned the company on 16 October and was told I would receive a cheque in 21 days. I rang today (8/11/18) and was told it had only just been passed to the refund department, there was a backlog and they couldn't tell me when I might receive it. The other reason I changed supplier was because I have always received terrible customer service from this company.
Date of experience: November 8, 2018
C
Craig
US
Settled within 4 days of me suing them
This is an update to my two previous comments about this company. In a nutshell, I was only with them for three months, during which time they took massive overpayments from my direct debit, and then almost doubled my tariff. When I switched, they wouldn't issue my refund, and they spent two months fobbing me off. Eventually, I sued them via MCOL, for the full amount owed, plus my Β£70 claim fee, and Β£200 compensation. In FOUR DAYS of me registering my claim, I received a phone call from an extremely competent and friendly lady, who offered to settle in full if I withdrew my claim. The money was in my account within an hour. Β£811.24 in total (slightly less than I had originally calculated, but a fair amount). It's disgusting that they only treat you properly once you start to take legal action. But using MCOL is very easy to do, and I would recommend anyone who can't get Economy Energy to give you your money back to take this route, and to make sure you claim compensation too. It might just persuade them to stop treating their customers so abominably.
Date of experience: November 8, 2018
TC
Recieved multiple bills after leaving.
Multiple times I recieved bills after my final bill, claiming they're "recalculations". This is months after I switch to a different provider. Firstly, I was on a fixed term contract, whats the point of having a fixed term if they can just bill you whatever they feel after you leave? Secondly, these bills were in email form and had no information on them regarding where the bills had emanated. It's only after wasting hours calling that I was made aware that it's just part of the terms and conditions that they can apparently charge what they want and I have to pay. It's getting to a point now where I'm paying ridiculous money just to leave this shady company. Do not switch to this company!
Date of experience: November 8, 2018
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