EC
Economy Energy
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Extremely late with refunds
Switched away in May still awaiting refund for £87.42 for electricity despite having been harassed to pay £43 outstanding on Gas immediately. I have rung and been repeatedly told 28 days and today they said there was a backlog of some 4000 refunds and no timescale applied. My refund would be processed in due course. Refused to put me through to a manager. When I insisted she made me hang on and came back with the line “ Manager busy but will ring you back in 48 hours. Eventually put the phone down on me. The replies on the reviews here are a joke. They take no note of the actual complaint and specifically contradict the line dished out that theirs no point in putting you through to a manager he'll tell you the same.