Economy Energy
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Settled within 4 days of me suing them
This is an update to my two previous comments about this company. In a nutshell, I was only with them for three months, during which time they took massive overpayments from my direct debit, and then almost doubled my tariff. When I switched, they wouldn't issue my refund, and they spent two months fobbing me off. Eventually, I sued them via MCOL, for the full amount owed, plus my £70 claim fee, and £200 compensation. In FOUR DAYS of me registering my claim, I received a phone call from an extremely competent and friendly lady, who offered to settle in full if I withdrew my claim. The money was in my account within an hour. £811.24 in total (slightly less than I had originally calculated, but a fair amount). It's disgusting that they only treat you properly once you start to take legal action. But using MCOL is very easy to do, and I would recommend anyone who can't get Economy Energy to give you your money back to take this route, and to make sure you claim compensation too. It might just persuade them to stop treating their customers so abominably.