Economy Energy
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I switched my account along with my…
I switched my account along with my mother in law from Scottish Power to Economy Energy on the 1st july 2018. Having spent 18 nightmare months with SP I made the massive mistake of switching to Economy Energy without reading up on the complaints reviews about this unbelievable bunch of shysters who should be struck off immediately. Having paid two months estimate usage on behalf of my M-i-L and myself in advance as requested we discovered that money was not to be used to pay our forthcoming bills but was to be held indefinitely by EE as some sort of bond as though we couldn't be trusted although we are DD payment customers. When I received our first months bills and discovered that EE were keeping our earlier payment and charging each month I cancelled and moved our accounts to Bulb Energy. I then applied to get our money refunded by EE. Every excuse under the sun was proferred by EE including in my case that a form D86 had not been received from Bulb and therefore EE could not produce a final bill. I contacted Bulb who assured me that this document had been forwarded as per the request. without going into the number of times I have been in contact with EE by phone and by email I still cannot get hold of our refunds. although EE finally issued an invoice to my M-i-L on the 2nd November 2018 I have been informed by Reece a manager that the money will not be released for 28 days from today the 9th November. If I had not contacted them today I doubt if the money would ever have been refunded and even now we don't know if this refund will ever be received- they could go bust in the meantime. God help any older people who have had the misfortune to have dealings with this bunch of criminals. Her invoice even states in large letters "This invoice is due for payment" instead of "This refund is due to you". guaranteed to confuse anyone who doesnt know about book keeping. In my own case I was assured on the 16th October by Donna that she had contacted Bulb who were sending the D86( a document that I had never heard of prior to EE letting me know that they required this to confirm meter readings. I am a man of 70 years and have been dealing with power suppliers most of my life and this is news to me. I have also engaged Resolver to try and sort this company out but with no success so far. I phoned EE again today 9th november 2018 and I was told by Sara from EE that Donna was once again in contact with Bulb attempting to get the D86 from Bulb although Bulb told me weeks ago that this had ben given to EE. I gave both Bulb and EE my final readings on the 24th August and yet these two companies are in dispute according to EE. I don't know when I will ever get the refunds due to us amounting to almost £170. God knows how much I have spent in phone calls and my own time in trying to resolve the problems surrounding this diabolical organisation. Having run a kitchen manufacturing business for over 30 years I can honestly say that I have never known such incompetence and how Economy Energy are allowed to continue in business is totally beyond me. What is the government doing about organisations like this?