EC
Economy Energy
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Get out now!
I switched supplier on 2 September 2018 because Economy Energy decided to double my monthly gas payments for absolutely no reason (my monthly payments were covering my consumption). Both my gas and electricity accounts are in credit but I'm still waiting for the money back. I telephoned the company on 16 October and was told I would receive a cheque in 21 days. I rang today (8/11/18) and was told it had only just been passed to the refund department, there was a backlog and they couldn't tell me when I might receive it. The other reason I changed supplier was because I have always received terrible customer service from this company.