Very rude operator who asked me toβ¦
Very rude operator who asked me to repeat what I was saying 5 times then she hung up on me
1.2
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Review summary
Economy Energy has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
A very strange case
A very strange case - I read that they went bankrupt in January 2019 and their clients switched to other operators. But, my friend made a switch to them in October 2021 and the gas card works normally ... What is going on ?????
Closed down by Ofgem.
Ofgem closed down Economy Energy in January 2019 following an official investigation into the supplier. In June 2018, the Economy Energy suffered backlash after customers complained about money being removed from their bank accounts without notice or explanation. The main reason for complain was that customers insisted that their accounts had been in order and that they owed no money to the supplier. This signaled the beginning of the end for the supplier. Customer complaints led to Ofgem opening a formal investigation, and at the beginning of 2019, the regulatory body banned the supplier from taking on new customers. One week later, the energy company ceased trading.
Worst company i ever used
Worst company i ever used
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Website
economyenergy.co.uk
All reviews
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Showing 151 - 160 of 996 reviews
S
Steve
US
Switched from Eco energy in October
Switched from Eco energy in October, they took an additional direct debit out and this was on top of them owing me a credit. I am still owed over Β£300 to be refunded. Not looking good that I will see the money any time soon, or ever.
Date of experience: January 6, 2019
EB
E Bourne
US
Inflated meter readings
As with many others, we have experienced ineffective customer service and a non-existent complaints procedure. But I am particularly interested in the reports of inflated meter readings from an "unknown" source appearing on customers' accounts. Two of these readings (Day and Night) appeared on our account on 20th December that were literally thousands of units higher than actual readings. I initially assumed this was some sort of one-off error, but judging from comments on here, it is more systematic than that and, as such, is something the regulator should be looking into. We have been in dispute with EE for some months over incorrect billing so we have been taking regular readings and photos of those readings, all of which have been submitted to EE. We have filed a complaint with the Ombudsman and are in the process of switching suppliers.
Date of experience: January 6, 2019
SC
The most fraudent company ever!!
After 4 months we are till waiting for a total refund of over Β£900 for over payments for my gas and electric. Their complaints procedure is a joke. Terms and conditions a joke. 14 days for a refund a joke. So many unanswered emails and broken promises. Have also found out in December they have, despite my meter reads every 2 weeks for the gas and electric, put in 2 false, over the top meter readings (marked as unknown) saying I used Β£1200+ of gas in 5 weeks! and Β£800+ for the electric! this has wiped out what they owed me and has now put me into debit with them. It was clearly in black and white what I owed. This is outrageous and surely fraud?. I sent a email to customer services & the complaints department nearly 2 weeks ago stating the facts and telling them due to their negligence my account is in a complete mess and needs to be rectified straight away. No Guessing - Still waiting for a reply. The ombudsmen is the next step. I Don't believe it, just found out I can not access my account on line. The EE web site is unobtainable. Great!!! Sean Chilcott
Date of experience: January 6, 2019
DQ
So glad to hear ofgem are finallyβ¦
So glad to hear ofgem are finally seeing this company for what they are. I am still waiting for them to honour the Β£100 compensation awarded by the ombudsman from September. They increased my tarrif early last year without informing me and told me via Web chat that they can do that and increase the amount whenever. I notice an unknown meter reading which is 2000 units over what it should be has now appeared on my electricity account putting me into bad debt when will this night mare ever end.
Date of experience: January 6, 2019
SH
Terrible service....Do not use!
Terrible service....Do not use! Tariff almost doubled after being with this supplier for 3 months so I cancelled and am still awaiting refund 3 months later. The worst service I have ever experienced.
Date of experience: January 6, 2019
GH
Awful
My fixed term supply came to an end in the middle of November but I wasn't aware of this until We emailed me to tell me I had gone on to a standard tarrif. I challenged this saying that I hadn't been notified that my tarrif was changing. They replied saying that I had been emailed and had been sent a letter. I requested copies of both as I couldn't find or remember receiving either. I have now requestes these twice and both requests have been ignored. Aside from this, they emailed to say they would be taking an extra payment as my account was in debit. I have asked for a final bill after changing supplier last month but again have not received a response. Very poor customer service.
Date of experience: January 5, 2019
AT
Economy Energy debited my account overβ¦
Economy Energy debited my account over 700 without warning as the direct debit i had set up did not cover my monthly use. I requested the bank to reverse the transaction as this was unauthorised. I subsequently found out that I was out of contract and that I had automatically been put on the highest tariff which was almost double the cost. Initially they were sympathetic and said that they would honour the original tariff rate adjust the bill and resend. 10 months later and numerous calls they have back tracked on the original agreement demanding payment in full. They never call back and rarely correspond in writing.Ultimately its their word against mine as to whether they sent out either the direct debit notification or the end of contract notification, obviously they are right!!!!!!!!!! Appalling service.
Date of experience: January 5, 2019
M
Maureen
US
I changed to Economy Energy last Aprilβ¦
I changed to Economy Energy last April from British Gas, but changed back to British Gas in October as Economy Energy said I would only receive a bill once a year for both Gas and Electricity, I have been paying over Β£90 a month to them, but they said I had been overcharged and I was now owed Β£138. I am still waiting for this to be payed. I got so fed up with them I changed back to British Gas and they did all the negotiations regarding when the switch would take place (28th October) and when my first Payments would begin which was the 1st November, since then not only am I paying British Gas but Economy Energy have still not cancelled my standing order with them, and I have still been paying over Β£90 a month. Despite phone calls, emails and online chats they are still ignoring me and charging me, I went to my bank on the 3rd January after finding out I was still paying for Economy Energy, and explained this to them and they immediately cancelled both gas and electricity and said they would a message to them. Economy Energy still owes me over Β£400. As I am a pensioner, this is quite a lot of money to lose.
Date of experience: January 5, 2019
AB
Disgruntled customer.
I changed from this energy company at the end of August and was in credit by Β£250. It is now January and I'm still waiting for my refund. In contact regularly with them only to be told I am on the spreadsheet for payment Disgusting treatment. Well done Offgem.
Date of experience: January 5, 2019
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