Economy Energy
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The most fraudent company ever!!
After 4 months we are till waiting for a total refund of over £900 for over payments for my gas and electric. Their complaints procedure is a joke. Terms and conditions a joke. 14 days for a refund a joke. So many unanswered emails and broken promises. Have also found out in December they have, despite my meter reads every 2 weeks for the gas and electric, put in 2 false, over the top meter readings (marked as unknown) saying I used £1200+ of gas in 5 weeks! and £800+ for the electric! this has wiped out what they owed me and has now put me into debit with them. It was clearly in black and white what I owed. This is outrageous and surely fraud?. I sent a email to customer services & the complaints department nearly 2 weeks ago stating the facts and telling them due to their negligence my account is in a complete mess and needs to be rectified straight away. No Guessing - Still waiting for a reply. The ombudsmen is the next step. I Don't believe it, just found out I can not access my account on line. The EE web site is unobtainable. Great!!! Sean Chilcott