EC
Economy Energy
View company profile →
Awful
My fixed term supply came to an end in the middle of November but I wasn't aware of this until We emailed me to tell me I had gone on to a standard tarrif. I challenged this saying that I hadn't been notified that my tarrif was changing. They replied saying that I had been emailed and had been sent a letter. I requested copies of both as I couldn't find or remember receiving either. I have now requestes these twice and both requests have been ignored. Aside from this, they emailed to say they would be taking an extra payment as my account was in debit. I have asked for a final bill after changing supplier last month but again have not received a response. Very poor customer service.