Economy Energy
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Inflated meter readings
As with many others, we have experienced ineffective customer service and a non-existent complaints procedure. But I am particularly interested in the reports of inflated meter readings from an "unknown" source appearing on customers' accounts. Two of these readings (Day and Night) appeared on our account on 20th December that were literally thousands of units higher than actual readings. I initially assumed this was some sort of one-off error, but judging from comments on here, it is more systematic than that and, as such, is something the regulator should be looking into. We have been in dispute with EE for some months over incorrect billing so we have been taking regular readings and photos of those readings, all of which have been submitted to EE. We have filed a complaint with the Ombudsman and are in the process of switching suppliers.