Economy Energy
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Economy Energy debited my account over…
Economy Energy debited my account over 700 without warning as the direct debit i had set up did not cover my monthly use. I requested the bank to reverse the transaction as this was unauthorised. I subsequently found out that I was out of contract and that I had automatically been put on the highest tariff which was almost double the cost. Initially they were sympathetic and said that they would honour the original tariff rate adjust the bill and resend. 10 months later and numerous calls they have back tracked on the original agreement demanding payment in full. They never call back and rarely correspond in writing.Ultimately its their word against mine as to whether they sent out either the direct debit notification or the end of contract notification, obviously they are right!!!!!!!!!! Appalling service.