Economy Energy
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I changed to Economy Energy last April…
I changed to Economy Energy last April from British Gas, but changed back to British Gas in October as Economy Energy said I would only receive a bill once a year for both Gas and Electricity, I have been paying over £90 a month to them, but they said I had been overcharged and I was now owed £138. I am still waiting for this to be payed. I got so fed up with them I changed back to British Gas and they did all the negotiations regarding when the switch would take place (28th October) and when my first Payments would begin which was the 1st November, since then not only am I paying British Gas but Economy Energy have still not cancelled my standing order with them, and I have still been paying over £90 a month. Despite phone calls, emails and online chats they are still ignoring me and charging me, I went to my bank on the 3rd January after finding out I was still paying for Economy Energy, and explained this to them and they immediately cancelled both gas and electricity and said they would a message to them. Economy Energy still owes me over £400. As I am a pensioner, this is quite a lot of money to lose.