CSM Property Management Ltd Reviews

Rude, unprofessional, disgusting attitude to property owners. No idea how to treat customers. AVOID AT ALL COSTS!

Poor service across the board. If you need a management service, look elsewhere

Front door to the building is held together by a scrap piece of wood and has been this way for over 5 years. I pay £71.40 per month.

Poor service. Poor communication. Poor administration. Overpriced. All the negative reviews on here are believable.

Take the 5 star reviews with a very large pinch of salt. Possibly written by friends or family. If I could give no stars I would without hesitation. In my experience this is one of the worst service providers I have ever had the misfortune to encounter. Change of leadership but the same old wine in a brand new bottle. Under the old regime you would invariably get a reply to legitimate issues or concerns. Most likely patronising, condescending, high handed, rude, aggressive and offensive. But a reply of sorts, albeit the content was untrustworthy and of dubious integrity. Under the new ownership the legal position that you have the right to remain silent seems to me to be the policy. Management and staff do not reply to legitimate customer queries in my experience. 'Phone calls are not returned and emails go unanswered. Big,big training needs in terms of customer service. The company does not belong to a regulatory or governing body so the complaints system is internal. First Helena looks at your problem and then Lisa at stage 2, despite the fact they may have been at the root of the problem . Good luck with that. Does not fill you with confidence that they will look at the problem impartially. Nemo judex in cause sua. Do not expect too much in the way of business openness and transparency. Is it at all possible that Disclosure was not in the curriculum back in the day? Speaking from experience my advice would be proceed with extreme caution if you must have business dealings with CSM, and avoid if at all possible.

I recently had a rental query and had a few wee probs getting things sorted, thanks to jean with her prompt actions, she had all the paperwork done and emailed to me in no time!!!! I will be asking for jean from now on!! Thankyou xxx

I have always found CSM to be professional and curtious. Any issues have been dealt with in a prompt and timely manner.

Girls are lovely and helpful!

We had a leak from a dormer window in our investment property. As we live overseas it was going to be a problem to fix. However thanks to the lovely Helena at CSM the problem was sorted quickly and efficiently. Also she pointed out the problem was actually a body corporate issue so the repairs ended up costing us nothing

Terrible terrible outfit. They literally make up costs to suit themselves and have no accounts to justify their costs and you get a simple response of pay or face legal action. Their go to response seems to be “that was before we were under new management” but be under no illusions, the new management are just as greedy and money orientated as previous. It’s only a matter of time before these management companies have to be regulated. For anyone reading this that’s thinking of buying a property with a management company, think long and hard then walk away - not worth it.

If there were ZERO stars that would be much more appropriate. LYING ,CHEATING, DISHONEST, HOPELESS ,SHAM of a company. Under no circumstances let them anywhere near your property. You will be paying for services that NEVER happen. When they actually do something they get a set of cowboy builders in, who don’t finish the job and CSM get their cut regardless. Absolute SWINDLERS. Run as fast as you can!

Ive dealt with CSM as a maintenance company for over 15 years, they have recently underwent a change in management. The staff that i deal with (on a weekly basis nearly) are utterly delightful and efficient. The new portal they have created is really helping me manage the payments (and not get lost lol), and they are always so quick to get back to me when I need help! Its actually a pleasure to deal with them right now! Highly recommended

CSM has been under new management since April 2020. The new management team is highly professional, very personable, thorough in all their dealings and have complete integrity.”

I despise everything about these so called management company's and Csmni is no exception. Fee's to pay into them and more fee's to leave and thats not to mention the fee you have to pay every quarter for the privilege of them to organise someone to cut the small plot of grass in your development which is serving no one but CSMNI. 90% of the fee is " management " fee, the grass cutter gets about 10% and he is still doing well out of it. I was sent out a demanding letter for the "leaving fee" which I had already payed, which they were going to start adding a 10% interest charge on. I then rang requesting my rebate for over payment of fee's as I had now moved house. They agreed that I was due a rebate but keep palming me off telling me I will get a call back. I moved out on Nov 27th and its now 22nd Feb and I'm still waiting on my rebate. I wonder will I get my 10% interest on top ? Its about time these gangsters were regulated !

Has got to be the worst company I have ever dealt with. Not responding to the correct emails, calling me by a different name and chasing for money. They constantly send emails looking money for a service they physically do not provide. They are complete liars and how the company is still standing is beyond me. They need reported, avoid these people. Unfortunately they are all ready tied into our contract when we bought our property. The service from their staff is a disgrace!

Interesting that they succeeded in getting their google reviews removed - not sure how they managed that. I think they should change their motto to “we’re not happy until your not happy “. Avoid, avoid, avoid

If i could have left 0 stars i would have. Unfortunately I've had CSM come chasing me lately for an imaginary end of year balancing charges off £98 saying these are for 2018 to 2019. I run my own business and if I went back to one of my customers 2-3 years later and asked them for more money, they would laugh at me. I've always paid CSM £38.38 per quarter for the last 4 years and now they want more money for doing absolutely nothing. I've also heard that some of my neighbours have never received an invoice or Bill and have lived here 2/3 & 4 years. This is an absolute disgrace and very unjust and unfair. A terrible company to deal with, who just want to rob you off your hard earned money and give very little back in return.

Avoid at all costs. Helena Zalewska doesn’t answer emails ignores phone calls and emails. Very poor service and only interested taking money and keeping it. I’ve only given one star because I couldn’t give zero.

Not a fan of management companies in general, but I have to hand it to the csm staff, they’re very helpful! Especially Veronica... always polite and courteous on the phone and can’t do enough to help!

Con artists who will take your money for nothing and ignore your emails and calls. Shockingly bad service.