CSM Property Management Ltd Reviews

Quick maintenance response. Had a leaky tap fixed within 24 hours. Very professional service.

The online portal is a fantastic tool. It makes reporting issues and staying updated on property matters so convenient. It’s been a great experience so far.

Always quick to resolve any issues.

They make renting stress-free and easy.

This company are looking to charge almost 5k in advance for a roof which has nothing wrong with it and won't start work for at least 4 years ! Can I be bullied into paying this if I'm struggling to afford it ? This on the back on 2 k for other repairs in last couple of years. This is all aside of the normal management fees they charge. Can they enforce this on the owners or do we have any rights given I have a roof that is giving no issues at this time or previously.

I wouldn't even describe CSM as a company. They are a cruel, ruthless organization. Don't manage their property grounds and encourage the residents to leave their dirty bins off their property blocking elderly and a disabled person in by putting their bins outside other people's gates. Threatening landlords, and intimating letters not to touch their bins. All because they don't want their bins on their own property. Disgusting bins as well as attitudes.

For over 6wks trying to get a high hedge which is damaging our fence sorted out. Repeated assurances from David Carlisle it would be done. Nothing !! So it now looks like the legal route.

I really hope is the same csm property management that is working on a Miami Beach garage because the staff is super unprofessional and very rude towards customers. Guy name Marcos approached me with a horrible attitude and even threatened me to trespass me from garage when I currently working on the building and got mad

I’m annoyed the fact I have to give them a 1 star as CSM don’t even deserve it tbh. From the day and hour we bought our home they have been a shambles. Calling them alone shows their lack of interest as it’s just pay up or we take u to court. I’ve paid for a fallen fence to be repaired months ago and still nothing. Asked for money back and told no. Thankfully we are moving and even made sure this company have nothing to do with our new house as they should be wearing masks. Resist me folks do ur best to avoid anything to do with this mess. Government needs to close companies like this for good as they see themselves as scam artists. Roll on our move as il never have to dealt with this clan of muppets ever again

There is obviously a lot of fake reviews on here so the negative real reviews are not highlighted. There appears to be a very high staff turnover in this company. There is a lot of mistakes in the accounts department. They charge £25 for a credit control letter and try to inform you the bill is not paid when it is. There is supposed to AGM for residents. It may happen only every 2 or 3 years. As costs increase there is a deficit and you have to pay balancing charges for previous years. It is hard to speak to staff via telephone as they are always unavailable. A very unprofessional company -

I had a bad leak in my new apartment and Hannah was great at putting me at ease and working with the insurance company to sort it out for me. I really appreciate all of her efforts to help me with this problem - she made the process of submitting my claim very easy and kept me updated along the way.

I have dealt with CSM Property Management several times on two properties I own. Recently had a small issue with a neighbouring property and Laura in particular was very helpful. The issue was sorted quickly and efficiently, she even checked in a few weeks later to see if there had been any follow up issues. I definitely feel she went the extra mile and it's greatly appreciated!

Problem with communal Sky sorted same day. Reported a problem to the CSM helpline about a satelite signal failure, engineer was out that evening and identified that the communal box had burned out. Super quick service.

When our apartment suffered a bad leak From an above balcony, Lee & David organised the repair and remedials very quickly, much appreciated guys!

I have dealt with CSM regularly over the past few years,in particular Lee Magill,and have always found him to be polite,friendly and helpful,often going that extra step to save me any hassle.Its always appreciated

We recently moved our managing agent to CSM and since day one Lisa, Laura and team have made huge strides to get the development back on track. Correspondence is quick, and issues are dealt with speed and efficiency. The quality of resources and contractors available via CSM is fantastic. Extremely pleased with the operation of CSM and have full trust in CSM's abilities to manage the complex.

CSM have been straightforward to deal with, email replies are timely and most issues are resolved quickly. Any of the team I have spoken to or corresponded with have been very pleasant. There was one issue last year with an incorrect additional charge to my account but the matter was sorted by CSM with minimal involvement from me.

Had the pleasure of dealing with Lee Magill who acted very professional in helping resolve an issue which I raised. Lee wasted no time in getting back to me and his customee service was second to none. Would highly reccomend this company as a whole !

Dealt with Lee the other day as I had a query that I wasn’t too sure about and he was brilliant! Went above and beyond to help me with the issue, great lad!

Just another review mainly as I received another invoice from this shambles of a company asking for more money for some extra grass cutting when they have released 100’s of extra houses this year and are clearly raking it in from Al the additional charges . Also can’t stand the fact half these reviews are fake..please if you are buying a new build look into if CSM are the management company and reconsider purchasing.