CSM Property Management Ltd Reviews

Very happy with the service provided

I have been a tenant in my apartment block for 8 months and have been very happy with the swiftness of the management company to resolve any problems that have arisen. Excellent communication service I Hope this will remain the case.

I have dealt with CSM regularly over the past few years, in particular Laura Poots, and have always found her to be polite, friendly and helpful, often going that extra step to save me any hassle. It’s always appreciated!

Prompt response times to queries. The team works hard to find the best solutions to issues and communicates clearly with the directors.

Excellent service. We had a leak and Lee had it sorted out in a matter of hours. Top service 10/10

We had an electrical fault resolved late on a Sunday night only a short time after ringing the 24hour call out service. A friendly and reliable service

As a Director I feel reassured that CSM has a very detailed health and safety regime in place. It ensures that everything that needs to get checked does get checked in a timely fashion.

Super professional and dependable outfit. Never had to wait more than an hour for a call back, and in emergencies, they're calm and efficient. They just feel like a safe pair of hands, which is getting rare these days. Happy to recommend Lisa and her team to anyone.

We have a very difficult resident in our development. CSM have tackled the issue head on and resolved some difficult situations.

I've used two or three Block Management Companies and CSM are by far the best in my opinion. There level of professionalism is street ahead.

I love the convenience of paying by Direct Debit. The portal enables me to see where I am with payments and is really useful.

I have always found David to be polite in his approach. Very reliable.

I was selling my house and had and needed to get some documents from CSM. Tanya was really efficient.

Jean was very patient with me and was able to organize a payment pan for me.

We had a very complex legal issue regarding the title to our common areas. Lisa was able to get it sorted out for us. Her legal knowledge is second to none.

CSM were our managing agents. After a prolonged period during which we gave CSM multiple examples of false charges raised and poor service delivered the contract was ended. For examples of their false charges and how we recovered £000’s please feel free to ask. However after we ceased using CSM they have continued to hold our data for longer than is reasonably required and are in breach of GDPR. Ms Glennon the MD of CSM has been written to twice but no action has been taken by CSM yet. A complaint has been submitted to the Information Commissioner. I only had a handful of properties managed by CSM but my consistent experience would be to recommend avoiding CSM at all costs. Their culture from the top down is to ignore customer concerns. They raise erroneous charges for spurious third parities. They over charge for their own services. Poor service and high charges is not a recipe for success.

Jean was amazing, she allayed any anxiety I had from the outset and supported me with a solution. Nothing was too much bother for her, she showed an understanding of my situation sensitively. Definitely an asset to the Company, we need more people like Jean in these difficult times. Thank you so much again Jean for everything and for being at the top of your game, you were prompt and proactive and most professional with your support and guidance!

Dereliction of duty, the shamefull failure to fulfill one's duty.

Absolute joke of a "management" company. The only thing they do well is take money off residents. In return for your money you can expect them to do absolutely nothing. As others have said, they never phone back when they say they will and do nothing to resolve issues or queries. The incompetence and lack of manners of the staff is astounding. Lee supposedly had posted a cheque to my home address and when I phoned two weeks later as it had not arrived I was then told that it hadn't been posted as Lee didn't have my address. Just one example of the many times they were beyond useless. Jean is probably the rudest individual I've ever had the misfortune to speak to - literally screaming down the phone at me because I dared to question the ever increasing management fees. Thankfully I sold my apartment and never have to deal with these jokers again!

An update is needed. Firstly I am grateful a web site like this exists. There were points raised by others that explained issues I had and pointed me in the right direction. Accounts are inaccurate, insurances aren’t fully documented nor provided, appointment requests to view invoices were ignored, work charged for is unclear and costs excessive and the work shoddy, phone calls are not returned nor emails, no site visits are carried out. I waited a year for Lisa to call me back in 2020, two years for accounts after asking multiple times, two years for an AGM which are always after year end, I’ve been re charged balancing of accounts in 2023 from 2020 and 2021. I’m selling to get away from them. I could pay them and write it off as a bad job but their greed for my money and their interest in it motivates me to not let this go. If you think there’s no redress don’t be put off, I’ve already started reporting them and the first complaint stuck. The positive reviews … 5 in one day on 24th April, come on, I wish whoever wrote those reviews about their staff had helped me because all I get is I don’t knows or nothing from Hannah and David. I can stand by my review with facts, posting stuff if untrue just needs a little bit of investigation and IT know how. I’d never risk that, tying those relationships together is a breeze and risky for those involved if this company goes into a proper investigation. You know to stay away if you’re looking a management company, all these experiences are common and real. Parting comment, why do they never address these bad reviews? Look at other companies, they respond with a contact and a want to rectify. I’ve never dealt with any company as bad as CSM are.