CSM Property Management Ltd
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Poor Customer Service
Take the 5 star reviews with a very large pinch of salt. Possibly written by friends or family. If I could give no stars I would without hesitation. In my experience this is one of the worst service providers I have ever had the misfortune to encounter. Change of leadership but the same old wine in a brand new bottle. Under the old regime you would invariably get a reply to legitimate issues or concerns. Most likely patronising, condescending, high handed, rude, aggressive and offensive. But a reply of sorts, albeit the content was untrustworthy and of dubious integrity. Under the new ownership the legal position that you have the right to remain silent seems to me to be the policy. Management and staff do not reply to legitimate customer queries in my experience. 'Phone calls are not returned and emails go unanswered. Big,big training needs in terms of customer service. The company does not belong to a regulatory or governing body so the complaints system is internal. First Helena looks at your problem and then Lisa at stage 2, despite the fact they may have been at the root of the problem . Good luck with that. Does not fill you with confidence that they will look at the problem impartially. Nemo judex in cause sua. Do not expect too much in the way of business openness and transparency. Is it at all possible that Disclosure was not in the curriculum back in the day? Speaking from experience my advice would be proceed with extreme caution if you must have business dealings with CSM, and avoid if at all possible.