CSM Property Management Ltd
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The worst management company that exists
An update is needed. Firstly I am grateful a web site like this exists. There were points raised by others that explained issues I had and pointed me in the right direction. Accounts are inaccurate, insurances aren’t fully documented nor provided, appointment requests to view invoices were ignored, work charged for is unclear and costs excessive and the work shoddy, phone calls are not returned nor emails, no site visits are carried out. I waited a year for Lisa to call me back in 2020, two years for accounts after asking multiple times, two years for an AGM which are always after year end, I’ve been re charged balancing of accounts in 2023 from 2020 and 2021. I’m selling to get away from them. I could pay them and write it off as a bad job but their greed for my money and their interest in it motivates me to not let this go. If you think there’s no redress don’t be put off, I’ve already started reporting them and the first complaint stuck. The positive reviews … 5 in one day on 24th April, come on, I wish whoever wrote those reviews about their staff had helped me because all I get is I don’t knows or nothing from Hannah and David. I can stand by my review with facts, posting stuff if untrue just needs a little bit of investigation and IT know how. I’d never risk that, tying those relationships together is a breeze and risky for those involved if this company goes into a proper investigation. You know to stay away if you’re looking a management company, all these experiences are common and real. Parting comment, why do they never address these bad reviews? Look at other companies, they respond with a contact and a want to rectify. I’ve never dealt with any company as bad as CSM are.