Collingwood Insurance Services UK Ltd

Very good customer service on telephone, not just people reading from a script they don't understand. Also had to call over a potential issue with Black Box and again, very helpful on telephone. Renew process was straightforward, although lengthy. Online renew process would be ideal for those of us who need to do these things outside of work hours.

Cancelled the policy meaning I had to pay a £150 penalty. I was overseas, and payment didn't come out of my account as it was highlighted by my bank as potentially a fraudulent transaction. I received an email giving me 24 hours to rectify. I didn't see this until my return to the UK, 24 hours later by which time they had cancelled the policy - leaving me to pay the penalty and the driver uninsured. Then an hour on the phone to set up and pay for another years policy. UPDATE: I'm unhappy as the policy was cancelled with in 48 hours of non payment. You did not try 'several' email's, I only received one, giving me 24 hours to rectify. 24 hours of non-payment and the entire policy is cancelled. I had to spend a stressful HOUR on the phone, trying to work out what had happened and why, and how to resolve it. In the meantime the driver was uninsured - and I had to pay £150 there and then for the privilege and start the entire process of setting up the insurance policy again. Not much fun. UPDATE: I've also asked to pay via Direct Debit so this doesn't happen again but have been told that 'is not how the company works'. UPDATE 16/04/2024 Nephew has passed his test so as advised called the same day to cancel the policy. I've been told that as the policy was cancelled down by Collingwood, I will now be charged an additional £162 as the previous payments will no longer count towards the total balance! I now see why the policy was cancelled so quickly - so they can add further charges. This has turned out to be a very expensive turn of events.

Good eperience, very straight forward, and Time saving than long telephone time waiting.

It’s ok, it’s great for learners. My advice is: do not get the annual cover. Because it really will harm you financially if you pass your test early. Once you pass your test you are charged a cancellation fee, plus whatever’s left on your premium for the year minus a very tiny percentage. Unfortunately I don’t have a lot of money so even the £75 fee to cancel was added to the amount I now owe for cancelling my policy early. This amounted to over £300. They asked me to pay it when I called to cancel my policy. My heart sank completely the excitement of passing my test disappeared and I was faced with a hefty bill that I couldn’t pay upfront. With literally £25 in my bank account I asked if there was a payment plan available. They agreed that I will pay it to them using a “policy plan” (that’s an agreed payment plan for us poor people who can’t afford to pay the entire cancellation fees in full.) I think they allowed it because I’m a student and a full time carer and I’m in financial hardship, I passed my test last year and so I pay for my car finance, my insurance and I’m still paying Collingwood for being insured for those three months that I was learning. It wasn’t worth it for me personally, 3 months of cover ended up costing me over £700 with the fees etc that they added on after cancellation. So yeah, good company if you go for the short term version with no strings attached. Bad if you go for the annual and pass early. *edit* I see your reply Collingwood. I just wanted to let others know what trouble they can land themselves in because a lot of your customers are going to be very young. Maybe going to uni or going out to the world for the first time and experiencing their first debt via you. I did get your request for details, which told me that if I didn't provide proof to TrustPilot my review would be deleted. However I have plenty of receipts. I have immediately given Trustpilot my policy details to prove that my review is true. *edit 2* collingwood eloquently shift the blame to me in their new reply below and that’s fine I don’t mind, if I can save even one young person from signing up to the annual cover then I will be happy.

Absolutely 💯 good customer service thanks for all your help.

My son used Collingwood Insurance Services UK Ltd when he was learning to drive. Great company & cheap but please read the fine print! He passed his test & cancelled his insurance, only to be hit with £113 fee. £40 premium cancellation fee and £73 for the remainder of his policy. He’s still at school and his only income is a part time job! Talk about robbing the kid’s blind. Learners nowadays have it tough, due to the cost of insurance, in general, but these charges are totally unnecessary.

I would definitely recommend Collingwood Insurance. Lisa was lovely and talked me through the whole process.

Sarah Henderson patiently answered all my questions, explaining complex terms and coverage options in a way that was easy to understand. Their knowledge and professionalism instilled confidence in me throughout the process

she was amazing and excellent..! at providing info😊

Liam was extremely helpful when I was renewing my policy. He made everything quick and easy and delivered incredible customer service. When I have previously called with any issues Rose was very kind and helpful with resolving them and her friendly attitude very quickly eased my concern

Very good experience

Avoid at all costs and please read the small print for hidden fees.

Watch out for the fine print costs! We used Collingwood for learner insurance for less than a month. After passing his test, they wouldn’t continue to insure his car and when cancelling the policy they charged us more than 3 months in fees! Nearly £200!!!

It’s was the quickest insurance policy I had on the phone every thing straight forward thank you Lisa

Sarah was very helpful and helped generate the best possible quote for me she’s the best !

Good customer service. Thank you for helping lisa.

Great website but customer service is shocking and definitely needs attention. My sons annual premium was paid in full and when I raised that they had recorded the VRN incorrectly I was treated as if it was my fault, there was zero empathetic customer service and I was rudely told it was my fault and I had to pay £25 admin charge. I was also given a telling off by a youth saying that an incorrect vehicle was insured. I will be going elsewhere when the year is up…. It’s not good to pay cheap as it seems this is the behaviour the customer has to put up with. Have had a response and all I can say is what a shame Collingwood portrayed themselves as not rude, they certainly were. Stay clear is my advice and go with a reputable company.

Terrible company, you can play for a policy 100 percent , receive an email saying you have made all payments , only to get admin fee when you cancel ,, even though you have paid in full !

More expensive than last year. Joke.

Lisa was amazing. Excellent service! Recommended. Thank you so much!