Collingwood Insurance Services UK Ltd

Experience was great. All information which i get was clearly. I am very happy.

Absolute rip off company. As others have stated, they charge you once you pass. They then go back to hidden terms and conditions. They do not make it clear that for the vast majority of learners who pass in the cover period they will have to pay £40 cancellation charge. Everyone should raise a formal complaint and then raise one with the Financial Ombudsman Service when they refuse to uphold your complaint (which will be the outcome. Going to the Financial Ombudsman Service is the only way they will take notice and maybe change their underhand process.

Excellent service!

Very lovely lady and helpful

Very organised and fast process.

Car insurance you’re after? how about hidden fees and debt collectors for passing your driving test, well that’s Collingwoods specialty. With this insurance provider, don’t expect to receive any form of documentation or information about your policy unless you want to pay an additional £35, instead it’s stored within an unsecured website requiring little verification to access, with no information being sent directly to the policy holder.

Very nice service

Policy set up in no time, a great experience, helpful staff, especially Sarah, a great experience overall.

Couldn’t be more happy with the service!

As per many of the comments, we were also charged the stealth £40 cancellation charge. We had forgotten about the policy once my daughter had passed her test. We then went to cancel it 2.5 months after passing and they said that as it is the 8 month of the policy you will be charged 90% of the fee and £40 cancelation, this making it we owed them even more money, circa £22 more! I asked what would happen if we just left it run its course and we were told that they check to see if the driver has passed then contact you to cancel to charge the £40, however they never contacted us in 2.5 months. Either way I would avoid using Collingwood Insurance Services. Seems like the policy is cheap but you get charged for cancelling, and don't get any money back which for young drivers could be used on the car!

As many other customers have advised be wary of the £40 fee, for nothing! We didn’t cancel the policy when our son passed so the policy ran its course and yet we were charged £40! For what? Oh it’s in the small print, what a con! Insurance companies are all out for what they can get!

Beware my daughter passed her test and they charge your £40!, I didn't cancel the policy she just passed her test. They ran a check to see if she passed her test just so that they can charge the additional £40. I have 3 children and other companies don't have this stealth underhand charge! I deem this ethically and morally wrong, very poor company to work with! Update: Collingwood did contact me via email after this posting. Unfortunately this response has just reiterated what a poor company they are, it was a corporate response stating you should read there detailed terms and conditions, where they hide this stealth charge.

Great friendly service, Sarah is amazing, great with communication. Every time I call I hope she answers the call

Great service Sarah was very good help if I could give 10 star I would excellent service

Lisa helped me through the process of purchasing the insurance. Very clear and concise to the point where all my questions were answered before I had one. Very happy with the service I was given and would like to give extra credit for Lisa.

Straight forward

The staff is very friendly

Wonderful. Good customer service

I just done my insurance with Collingwood insurance and the support I got from Sarah and Lisa was amazing, they both are fantastic and very helpful. Highly recommended. Thank you Sarah for helping me out through the whole process.

Very easy and cheaper than last time also lady who delt with call Sarah I belive was very helpful and patient as my phone signal was bad Thank you