Collingwood Insurance Services UK Ltd

Their communication with customers is effective, and they provide excellent customer service.

I'm so glad that get insuranced with Collingwood the best insurance company at the present as I have had a bad experience with other companies in the past years, Since I started my insurance process was a bit worried but I spoke to Sarah she really sounds lovely and has the patience to explain all the enquiries, Then help me to fill out the application. Reliable prices I highly recommend for Private Hire taxi drivers to get insured with Collingwood Again I thank Sarah for the help really appreciate it.

I had an exceptional experience with Collingwood Insurance Services. Sarah's knowledge and professionalism were evident as she effortlessly addressed all my inquiries regarding the insurance I was considering. Her assistance made the entire process seamless, turning what could have been a complicated task into a breeze. I highly commend Collingwood Insurance for their outstanding service, and I am grateful to Sarah for her invaluable assistance. A truly remarkable team!

Lisa was great and kept me informed throughout the process of setting up insurance. Thanks so much.

Sarah was so helpful today was a lovely way to deal with customers 👌 she deserves a gift from her manager really helpful your sincerely mohammed

Sarah is such a nice person, smashed it with providing quotes two times one for me and my brother. highly reccomended.

Customer service is brilliant. All answers to my queries were given and clearly explained every bits. Thank you Lisa

Sarah is fantastic, every time I call Collingwood it’s Sarah who calls back. Very efficient, helpful and a nice polite person to have a chat with. Sarah deserves a lot of recognition.

Appreciate you for your timing to help me you survive my problem you are a good service customer thank you so much appreciate you

Very good and fast!

I did Insurance with Sara Hendsrson and she was so lovely and friendly and explained me each and everything. I would recomend her a lot

Charging £40 to cancel a policy when my sons passes his test within 10 months is disgusting! Penalising people for doing as they are told and cancelling - should have just left the policy to lapse instead. Young people already have huge insurance costs and charging admin fees like this is a huge slap in the face. Do not buy from this company unless you want to pay a cancellation fee! Buyer beware!!!

Easy application on their web pages,and fair enough quotation obtained.

Sarah was brilliant at getting me a really good deal with my public hire taxi insurance just a fraction over a third of the next cheapest quote and very easy to set up over the phone thank you again Sarah

My daughter’s car was ruthlessly attacked by thieves recently. This was devastating for her as a learner driver with this being her first car. Collingwood have provided an excellent service during a difficult and challenging time. They have been informative, professional, helpful and compassionate throughout. The whole process has been swift making it a lot easier for us. I would highly recommend. Melissa in particular has been superb.

Fast and easy

AVOID As per other reviews (well 21 out of the last 39), I believe Collingwood have unfair contract conditions. Their stock response is "it's in our Terms & Conditions" - any firm that immediately quotes that has little care for clients, and there's absolutely no reference to it on their annual learner driver insurance webpage, or the FAQs - it's buried when it could be clearly shown. Let's see what the Ombudsman thinks in terms of "clear, fair and not misleading" 1) The learner driver insurance has to end when the person passes their test. No problem with that. 2) Collingwood offer no pro rate refund on their policy for the final unused 4 months of an annual policy - first time I've ever seen that with car insurance and unreasonable give the reduced time that the insurer has to carry the risk. 3) Collingwood demand you pay an additional cancellation fee - upshot is you have to PAY extra money for having the policy for a shorter period! Very interesting that when challenged Collingwood immediately have their terms and conditions to hand, but they were not so clear on the standard timeline for responding to complaints (a regulatory requirement). I await to hear from them, other than just "it's in our T&Cs" and will adjust this review and rating accordingly. UPDATE: **To be fair to Collingwood, they have now waived the £40 cancellation fee, but not on the basis of unclear Terms & Conditions. I await the outcome of a formal complaint with regards to having clear T&Cs under the FCA's Consumer Duty regulations.** ---------------------------------------------------------- Exactly the answer I expected from Collingwood - I repeat that you would have to go 3 webpages deep to find this information: why don't you say on the 1st page, for example, "cancellation charges will apply if the driver passes their test"? You should also be aware of your increased recent regulatory responsibilities under the FCA Consumer Duty e.g. "..fewer upheld complaints about poor value and unexpected fees or charges". I await your response to my formal complaint, and will revert to the Ombudsman as required. The number of identical cases on here will help my position.

I had a brilliant experience with Megan at 14:27 on the 11th December 2023! There was no wait to speak to an advisor, and I was greeted with a lovely smiley voice at the other end of the line. Megan helped me go through all my options, explained exactly what I needed to know regarding cancellation and renewal, and I never once felt as if I was being swayed in one direction or another. It was refreshing to speak to someone so happy and kind, especially as car insurance agents can often seem a bit daunting! I’m a journalist, and have recommended Collingwood as an insurance provider via my articles previously, and will continue to do so with pleasure. Megan was a joy to speak to, a model employee, and if she isn’t already in some sort of managerial position she absolutely should be! What a lovely, lovely lady! Five stars, I recommend Collingwood for all new drivers, and your customer service is outstanding. Thank you!

Had a great conversation with Sarah. She was very helpful with my requests.

The customer service is really good, if they are busy you get a call back very quickly and they sort everything out straight away. One worker named Sarah sorts out everything for me every time I call. She is very polite and she solves problems in an instant.