Collingwood Insurance Services UK Ltd

Great fast service no problem at all Specially for SARAH she is really really nice 😇

Sarah is an absolute star. Personality is incredible. I look forward to these phone calls every week.

Sarah is brilliant as usual. Thanks for the brilliant service.

Sarah was awesome

Bought a learner policy in September for my son - had everything we wanted including have me as an additional driver, at a reasonable price. Obviously the insurance is in my son's name, but they make it easy to add yourself as a third party so that you can deal with the admin (not trusting him with that!) As it happens, only needed it for 3 months, as my son passed first time. So I phoned up to cancel - took ten minutes to get through, but they quickly dealt with the cancellation. They retain quite a lot in fees, but only what I was expecting and she explained it clearly to me. The £65 I was owed went straight back on my credit card. Very easy. The indicative price for a new driver policy with Nubee was not competitive, so have sadly parted ways. No experience of making a claim. But in terms of price, ease of buying the policy and customer service, absolutely no complaints.

Spoke to help desk yesterday great customer service problem sorted straight away

From start to finish had appalling customer service from this shockingly amateur insurance provider. They sting you at every opportunity for hidden charges from 17 year old kids. When I raised a complaint they took months to investigate it, ironically finding it in our favour, then offering a paltry £25 good will gesture, which they made so difficult to redeem it was essentially worthless. AVOID THIS COMPANY.

Very helpful and polite customer service

Outstanding customer service

Sarah has made my experience very pleasant when setting up an insurance policy for me. Very helpful and easy to talk with she helped get me on the road in no time. I highly recommend this service

Lisa Thompson was very patient, courteous and professional!

Friendly and helpful

Very helpful

Wilfully sharp business practices around Policy Cancellation. Akin to Gym Cancellation shenanighans. Their reason to exist, is to screw you of a £40 admin fee.... over and above any Insurance revenue made. You have been warned. ***** Adding to the below reply… At 21 days to renewal, as standard practice you seem to wilfully trawl - perhaps exceed customer GDPR fair processing rights - to enquire about test passes - and *demand with threats of debt collection* a £40 cancellation fee for a policy about to expire. **You haven’t even issued renewal paperwork.** I hope you can live with your conscience as this smack of a money shakedown for a policy that was cancelled by the caller in 30 second's. Customer Journey… Pfft.

Friendly, helpful and informative

After wading through endless comparison sites for new driver insurance, frustrated with the limited options available to input my son as an apprentice and dismayed that we had been quoted in excess of £8000 for insurance(!), I was so relieved to have Megan's help at Nubee Insurance. We had previously arranged learner driver insurance with Collingwood and now my son had passed his test, we were introduced to Nubee Insurance. Megan's customer service was second to none! She ascertained what we needed and what was important to us on the policy, then gave us all the information we needed and the quote in a friendly and informative way. We had a lot of questions about the black box element of the insurance and Megan explained it all so clearly. What a breath of fresh air to find a company that has people you can actually call on the phone and speak with instead of chat bots and emails. The quote itself was far cheaper than most other quotes we've had so far and the human touch will definitely be a deciding factor. Thank you Megan for a 5* service this evening. 🙂⭐️⭐️⭐️⭐️⭐️

Lisa, public relation was great.

Sarah Henderson helped me & my friend and also she is so patient & understanding. She is a star.

Very helpful, super nice and helped me add more miles on with ease, went over pricing with me and asked how my driving was going!

Very helpful with sorting my insurance policy.