Collingwood Insurance Services UK Ltd
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Cancelled the policy and charged £150 penalty. Then had to pay to set up policy again
Cancelled the policy meaning I had to pay a £150 penalty. I was overseas, and payment didn't come out of my account as it was highlighted by my bank as potentially a fraudulent transaction. I received an email giving me 24 hours to rectify. I didn't see this until my return to the UK, 24 hours later by which time they had cancelled the policy - leaving me to pay the penalty and the driver uninsured. Then an hour on the phone to set up and pay for another years policy. UPDATE: I'm unhappy as the policy was cancelled with in 48 hours of non payment. You did not try 'several' email's, I only received one, giving me 24 hours to rectify. 24 hours of non-payment and the entire policy is cancelled. I had to spend a stressful HOUR on the phone, trying to work out what had happened and why, and how to resolve it. In the meantime the driver was uninsured - and I had to pay £150 there and then for the privilege and start the entire process of setting up the insurance policy again. Not much fun. UPDATE: I've also asked to pay via Direct Debit so this doesn't happen again but have been told that 'is not how the company works'. UPDATE 16/04/2024 Nephew has passed his test so as advised called the same day to cancel the policy. I've been told that as the policy was cancelled down by Collingwood, I will now be charged an additional £162 as the previous payments will no longer count towards the total balance! I now see why the policy was cancelled so quickly - so they can add further charges. This has turned out to be a very expensive turn of events.