Collingwood Insurance Services UK Ltd
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Great website but customer service is…
Great website but customer service is shocking and definitely needs attention. My sons annual premium was paid in full and when I raised that they had recorded the VRN incorrectly I was treated as if it was my fault, there was zero empathetic customer service and I was rudely told it was my fault and I had to pay £25 admin charge. I was also given a telling off by a youth saying that an incorrect vehicle was insured. I will be going elsewhere when the year is up…. It’s not good to pay cheap as it seems this is the behaviour the customer has to put up with. Have had a response and all I can say is what a shame Collingwood portrayed themselves as not rude, they certainly were. Stay clear is my advice and go with a reputable company.