citizenM hotels Reviews

I recently had a highly disappointing experience with CitizenM hotels, particularly with their Geneva location. After booking a room and providing my credit card details, I was excited to stay at this hotel. However, upon my arrival, I was informed that my reservation had been cancelled and there were no rooms available. This unexpected turn of events left me frustrated and inconvenienced. What troubled me the most was the lack of communication and transparency regarding the cancellation. I received no prior notification, which not only wasted my time but also put me in a difficult situation of finding alternative accommodation at the last minute. As a customer, I expect a basic level of service and responsibility from a reputable hotel chain like CitizenM. This incident has left a negative impression on me, and it has raised concerns about the reliability and professionalism of CitizenM hotels. I hope that such issues are addressed promptly and efficiently in order to maintain the trust and loyalty of their customers.

My husband and I, had 3 nights at the south lake union hotel Seattle. New Year’s Eve, space needle. My husband took one of his notorious, hour long showers. With the design of the shower (2 inch lip) and the fact the drain was completely plugged. It flooded. Now I understand, that’s a problem. Next day, locked out of room and charged $500. When I went to shower, didn’t get shampoo out of hair before again backed up completely. On that note, maintenance came. We were moved to different room. And, were told it was our incompetence of the first flood with no refund on $500. I would understand, a fee on excessive towel use.

I faced an issue with Citizen M when attempting to book a meeting room with lunch. Surprisingly, there's an undisclosed 48-hour advance notice for breakfast/lunch reservations, not mentioned on their @SocietyM platform. Tomorrow, I'll discuss this with a hotel Ambassador to explore options for arranging sandwiches during the meeting. The complexity of position names adds to the challenge. :-(

I wish I could give them a zero. They stole money. I had a receipt from my booking with a $6.36 local tax. Well, they decided to charge me 17€. They are disloyal. I have gone to this hotel for over a hundred times. Now they lost a customers. Thieves!

We were recently marooned at Amsterdam Schiphol airport for 3 days by KLM. We were advised by KLM to make our own hotel arrangements. After an intolerable delay at our departure airport we were met at CitizenM Amsterdam Schiphol by cheerful and sympathetic staff, who made check-in a breeze. This was our first stay at a CitizenM and, despite being pensioners, we found it's "quirkiness" delightful. The room was compact but by very clever design had everything that was needed without seeming cramped. But the main plus point of this hotel is their staff. To a man and woman they were extremely courteous and good natured and couldn't do enough for you, which was handy as KLM couldn't access our suitcases for us to take from the airport leaving us with virtually just what we were standing in. The staff made dire circumstances a good deal more bearable.

I recently stayed at the branch in London and, unfortunately, my experience did not meet my expectations set by their price point.The check-in process was disorganized and time-consuming. Once in the room (tiny size), I was met with a series of disappointments: the cleanliness was below standard with noticeable dust and a lingering odor, the bathroom amenities were lacking, and the noise levels from the adjacent rooms were intolerable. I brought these issues to the attention of the hotel staff, but the response was unsatisfactory, with minimal effort made to rectify the situation. This stay has left me with a poor impression, and I cannot recommend Citizen M based on my experience.

Never ever agree to a membership with CitizenM. Aside from changing the benefits without consulting their members, they will never allow you to cancel. Yes they’ll say they’ve cancelled your membership but they will continue to bill you forever. I’m in my 4th endlessly long conversation with them where they agree to cancel my membership then BAM! another charge on my ViSA card. I can’t stop them. Even their own staff can’t make it stop.

Everything this hotel is amazing staff can't do enough food fabulous room is gorgeous loved the huge window with king bed right next to it shower was amazing I.pad to control TV blinds lights stunning would highly recommend this hotel it's interior is funky stylish and beautiful try this place out ..I can't wait to come back fantastic stay ..

The Quality vary from city to city New York its a hit or a miss London same some good some just ok or adequate Unfortunately when you have a problem or complaint its almost impossible to get hold of someone or get a reply if you emailed them the honeymoon is over after few years using them for business/leisure I will cease to use CitizenM

I recently booked the Amstel Amsterdam hotel for a 3 night stay. Unfortunately, this never went ahead due to the UK traffic control failure in Aug, however i wanted to acknowledge my thanks to the Citizen M team for first arranging two rooms together and then promptly organising a refund when our flight was cancelled. I found it very easy to use the website and contact the hotel using the chat service when i needed to. As always, its when things go wrong, that you discern the great companies.

Wow. All the negative reviews make a lot of sense as they reflect my own experience. They want to show how innovative they are by implementing juvenile ideas, but the end result is horrible.

Uncomfortable small rooms with the sink in the actual room. Ipad controlled not synchronised where next door was controlling the light in my room. Highly not recommended 😕

My partner and I have stayed in the Glasgow, Copenhagen, New York and London hotels and have had amazing experiences in each hotel. The staff are always super friendly and the amenities are great! Some of our highlights include the rooftop bar at New York Bowery CitizenM and the rooftop bar at Copenhagen CitizenM, the showers are always great and the staff are really friendly! We subscribed to MyCitizenM+ for the last year and it has been brilliant.

I’ve been using CitizenM hotels for a few years now…I decided last year to subscribe to their paid membership CitizenM+ . At first it was fine, use their hotels enough and it pays for itself. However, for the past month I’ve been locked out of my account, seems to be a tech error…I certainly pay my subscription and have recently moved into my second year. My profile is gone, my history is gone, I have no access to my pending bookings…and guess what? I can’t get help. This whole new people-less, soul-less experience is heartbreaking. Want to chat? You can speak to a bot, eventually, and I do mean eventually, I think it is a human that intervenes, but if you haven’t waited around for the intervention they just close the conversation, it takes so long to get someone on the platform to engage, by the way, with the subscription service you are supposed to be prioritised, god help those who haven’t subscribed. Ok, when a human intervened and had left the conversation I rejoined and got someone else….had to start all over again, that was too time consuming. I asked for an email address, which I received. I emailed, I got a response 3 or 4 days later saying my issue was resolved and if I needed to get back in touch I now had a case reference and a point of contact…my issue wasn’t resolved, I emailed back with my reference and 4 more emails from me with no response, I. Still haven’t managed to hear back…so, next port of call? Twitter, got an automated response to say a human would be with me shortly….nope, 5 days later an apology but issue not resolved. Facebook? Messenger? No response….4 weeks in now, I bombarded all comms points today, Messenger came back to me but wasn’t quite following my problem…I finally asked for escalation again….watch this space, as of today still no resolution. So, would I recommend???? Take a guess?

the cancellation policy is not clear. was told to cancel 14 days to not be charged... However, i thought that was for the reservation i made, not giving the membership a spin to see if it is worth it. well, it is not! its mediocre at best. Sticking to the hotels I know. 1st and last time staying with the money grabbing hotel.

Impossible to contact. They don’t answer the phone. The chat bot does not work. No way to know if I have a reservation: they are ghastly incompetent money grabbing monsters. I hate the cynicism of using a lack of contact to tell the customer in effect to go f*** themselves.

I was looking for a specific stay over 2 days and was was promised a good discount on the nightly stay if becoming member, so I paid EUR 100 for a yearly membership and then suddenly the price had risen to what none members pay. What a scam. I will never stay in citizenM.

I read some one-star reviews on here and other places, so was hesitant to book at first, until a colleague suggested this specific hotel (Amsterdam Schiphol Airport) without me mentioning it. He was right! The rooms are small, yes, but they make maximum use of the space. Shelves, a desk/seat, wardrobe and a large drawer underneath the bed. The wet unit contains a toilet and shower, while the sink (with plenty more shelves) is outside it - this too helps make maximum use of the space. There's a curtain between the wet unit/sink and the bed so even with company you have privacy if you need. Lights, coloured bathroom light, blinds, curtains, airco, tv (dozens of channels), radio and chromecast - all remote controlled using a friendly interface on an iPad. My 4th floor view was other hotels, offices and the traffic surrounding the airport, but whisper-quiet despite that. I spent late evening hours in bed catching up on Netflix. Staff was friendly and quick. Self-checkin and -out was easy at the terminals, including payment by card - if needed help was a glance away. Food options on the menu were modest (I'm vegetarian though so..), but good, and the bar/restaurant being open 24/7 was very nice. Walking distance from the airport and trainstation, most of it covered walkway. The only thing missing really? A rooftop swimming pool. Come on guys, make it happen!

I stayed at the citizenM hotel at Amsterdam Schiphol airport for its location. Everything about this hotel is strange, weird and alienating, starting with the way all the communications refer to guests as"citizens". Smallest rooms you will ever see. There's no bathroom. The toilet is just there in the room. Expensive too. Have to use an iPad to open blinds or control TV or lights; it's complicated, fiddly and several of the functions didn't work. Bed was hard and uncomfortable. It's a weird concept and overpriced. For the money, I would rather have stayed at the Sheraton.

Do not sign up for citizenM plus membership. No option to cancel for at least a whole year! Despite it stating I can cancel anytime on online account portal. But small print states only cancel at any time after the first year! Absolute shocking customer service when went on live chat to complain. Got mocked for my disability (have all the screenshots of the live chat as proof of this) absolutely unacceptable. Won’t ever stay in a citizen m hotel again.