CI
citizenM hotels
View company profile →
Taking advantage of
My husband and I, had 3 nights at the south lake union hotel Seattle. New Year’s Eve, space needle. My husband took one of his notorious, hour long showers. With the design of the shower (2 inch lip) and the fact the drain was completely plugged. It flooded. Now I understand, that’s a problem. Next day, locked out of room and charged $500. When I went to shower, didn’t get shampoo out of hair before again backed up completely. On that note, maintenance came. We were moved to different room. And, were told it was our incompetence of the first flood with no refund on $500. I would understand, a fee on excessive towel use.