citizenM hotels
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CitizenM+ membership
I’ve been using CitizenM hotels for a few years now…I decided last year to subscribe to their paid membership CitizenM+ . At first it was fine, use their hotels enough and it pays for itself. However, for the past month I’ve been locked out of my account, seems to be a tech error…I certainly pay my subscription and have recently moved into my second year. My profile is gone, my history is gone, I have no access to my pending bookings…and guess what? I can’t get help. This whole new people-less, soul-less experience is heartbreaking. Want to chat? You can speak to a bot, eventually, and I do mean eventually, I think it is a human that intervenes, but if you haven’t waited around for the intervention they just close the conversation, it takes so long to get someone on the platform to engage, by the way, with the subscription service you are supposed to be prioritised, god help those who haven’t subscribed. Ok, when a human intervened and had left the conversation I rejoined and got someone else….had to start all over again, that was too time consuming. I asked for an email address, which I received. I emailed, I got a response 3 or 4 days later saying my issue was resolved and if I needed to get back in touch I now had a case reference and a point of contact…my issue wasn’t resolved, I emailed back with my reference and 4 more emails from me with no response, I. Still haven’t managed to hear back…so, next port of call? Twitter, got an automated response to say a human would be with me shortly….nope, 5 days later an apology but issue not resolved. Facebook? Messenger? No response….4 weeks in now, I bombarded all comms points today, Messenger came back to me but wasn’t quite following my problem…I finally asked for escalation again….watch this space, as of today still no resolution. So, would I recommend???? Take a guess?