CI
citizenM hotels
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Disappointing Stay
I recently stayed at the branch in London and, unfortunately, my experience did not meet my expectations set by their price point.The check-in process was disorganized and time-consuming. Once in the room (tiny size), I was met with a series of disappointments: the cleanliness was below standard with noticeable dust and a lingering odor, the bathroom amenities were lacking, and the noise levels from the adjacent rooms were intolerable. I brought these issues to the attention of the hotel staff, but the response was unsatisfactory, with minimal effort made to rectify the situation. This stay has left me with a poor impression, and I cannot recommend Citizen M based on my experience.