Teo
1 reviews•New Reviewer
over 5 years ago
Always nice and cozy
Always nice and cozy. I like the choice of food, TV channels, and room mood buttons :)
Helpful?
TrustScore
2.5
Average
30
7
4
9
56
106 reviews in total
Over a year ago
I like this hotel! If you’re really into tech you’ll truly like this place. The lobby is colorful, upbeat and high tech. Check-in area is sort of like an Apple Store. Very friendly and helpful staff.... See more
Over a year ago
Ik vind het zo gek dat het aantal sterren zo laag is!Wij verbleven in Parijs-Champs Elysees en het was fantastisch.Natuurlijk is het duur en maakt het contactloze verblijf het een beetje onpersoonlijk... See more
Over a year ago
They reached out to me asking me to write a fake review on thier platform for commission? For every review I write I get 20-30 euros per review. I assume all the reviews on this platform are fake.
11 months ago
1am on a Saturday night and the rooftop bar is shut. Really poor part -pre cooked pizzas but entirely heated through. Very poor indeed
Always nice and cozy. I like the choice of food, TV channels, and room mood buttons :)
Great hotel in Copenhagen city center. Room is a bit small but the location makes it up for everything...
Super fed oplevelse! Venlige medarbejder som var behjælpelige med alt lige fra check-in.. anbefaler at bruge deres app. Hvor man kan styre og se det hele. Kommer helt sikkert igen!
Meget imødekommende og yderst venlig personale. Fede værelser med den skønneste udsigt til Rådhuspladsen. Støjdæmpende vinduer. Alt på værelset kan styres med iPad. Rejste med teenager som synes at ALT var fedt. Kan VARMT anbefales. Kommer helt sikkert igen.
Actually at the hotel right now. Preferred hotel while travelling. Use the one in CDG, France, most frequent. Can only recommend! It's fantastic design, mood, atmosphere, food, hotel stewards, e-rooms, choice of TV, location, common-area always open, free wi-fi ec.t.. Price for a room is normally below 100€. The location is optimised for people without vehicles - at CDG one can basically walk to all the terminals. Basically, if all hotels would have a similar approach to it's guests, as CitizenM, travelling the world would be a much more pleasant experience.
staff giovane e preparato ed aperto al dialogo.consigliato
Based on analysis of 65 reviews rated 1-2 stars for citizenM hotels
“The location is wonderful, and while it’s a lot of self service, the employees offered great customer service and mad...”
“Stayed in citizenM for 2-3 days in Dublin”
“We arrived Sunday evening after traveling from the UK to Washington via Iceland”
“A great experience ruined already by American corporate arrogance”
“Later, when I requested a full refund, they declined, narrowing the whole affair to “an AC issue on the last night” w...”
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citizenM is a modern hotel chain that operates in iconic cities worldwide, offering a unique blend of comfort, technology, and style. The company caters to both leisure and business travelers, providing thoughtfully designed accommodations that include XL king beds, advanced smart technology, and free Wi-Fi. Each hotel features a streamlined check-in and check-out process, allowing guests to maximize their time exploring the city. In addition to comfortable sleeping quarters, citizenM hotels emphasize communal spaces where guests can work, relax, and engage with curated art collections. The company aims to create an inviting atmosphere that feels like home while providing the amenities necessary for a seamless travel experience. With locations centrally situated and a focus on value, citizenM appeals to a diverse clientele looking for convenience and modern conveniences during their stay.
Reviews for citizenM hotels reveal a significant divide in guest experiences. While some customers appreciate the modern, high-tech atmosphere and friendly staff, noting enjoyable stays and convenient locations, many others express dissatisfaction with the overall service and room quality. Common complaints include the small size of the rooms, lack of basic amenities like tea-making facilities, and issues with the iPad controls for room features. Guests also report frustrations with the loyalty program and unresponsive customer service. Despite a few positive mentions of helpful staff and enjoyable stays, the overwhelming sentiment leans negative, highlighting a need for improvement in service and room comfort. Overall, citizenM hotels struggle to meet guest expectations.
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