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Citizen M Great Service
I recently booked the Amstel Amsterdam hotel for a 3 night stay. Unfortunately, this never went ahead due to the UK traffic control failure in Aug, however i wanted to acknowledge my thanks to the Citizen M team for first arranging two rooms together and then promptly organising a refund when our flight was cancelled. I found it very easy to use the website and contact the hotel using the chat service when i needed to. As always, its when things go wrong, that you discern the great companies.