citizenM hotels
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Disappointment in Genève
I recently had a highly disappointing experience with CitizenM hotels, particularly with their Geneva location. After booking a room and providing my credit card details, I was excited to stay at this hotel. However, upon my arrival, I was informed that my reservation had been cancelled and there were no rooms available. This unexpected turn of events left me frustrated and inconvenienced. What troubled me the most was the lack of communication and transparency regarding the cancellation. I received no prior notification, which not only wasted my time but also put me in a difficult situation of finding alternative accommodation at the last minute. As a customer, I expect a basic level of service and responsibility from a reputable hotel chain like CitizenM. This incident has left a negative impression on me, and it has raised concerns about the reliability and professionalism of CitizenM hotels. I hope that such issues are addressed promptly and efficiently in order to maintain the trust and loyalty of their customers.