citizenM hotels Reviews

Der tilbud og et års binding er virkelig snyd og bedrag-

De kamer was prima met een lekker bed, en leuke futuristische inrichting en op loopafstand van Schiphol. Wel is de digitale afhandeling nogal onpersoonlijk en er moet daarmee niets misgaan, want dan kom je niet voorbij de bots

This is the second time we stayed here. Like the hotel and the location but At night the AC shuts off and gets hot in the room. Sweating in the bed. Need to be cooler at night

Awful 😢 I had high hopes for this hotel but sadly an awful experience. Too much technology and not enough human to human interaction. Cocktails 🍸 overpriced, dull and poor Beer 🍺 overpriced £7.70 a pint Food 🥘 overpriced and low quality Spent £88 on one meal never again! You can’t beat a premier inn

Har lige boet på CitizeM i London. Kom hjem på hotellet efter en lang dag i byen, hvor jeg opdagede at mit værelse ikke var gjort rent. Man skal så åbenbart bruge iPaden på værelset og klikke af, hvis man vil have gjort rent. Man skulle tro at det var et vandrehjem - men til de priser som CitizenM tager for et værelse, burde rengøringen være en selvfølge. Man har ikke en chance for at vide at man skal registrere at man vil have rengøring, da man selv tjekker ind i receptionen - der er heller ikke en receptionist der fortæller én om rengøringen og der er heller ikke en stor information på værelset. Mega skuffende

Joining up with a subscription means you pay $18 monthly for 12 months a minimum of $216 for nothing but a minimal discount...this is an absolute scam and I would avoid these hotels...full stop

I booked the wrong date by mistake and was charged the full amount, absolutely no refund was offered or credit or discount on a future stay or to even change the dates of my booking. Bear in mind that the booking I made was accidentally 1 month in advance for a Saturday night, so they will almost certainly resell the room and still keep my money which is basically theft. Awful customer service.

The hotel has nice views is clean and comfortable with a nice rooftop bar! Although overpriced

I was charged twice for a room at their Paris CdeG Airport hotel! I had booked a room for the night of Sat May 4th / Sun May 5th through a well-known booking site. The booking site took my money on May 3rd. In the event we arrived at the hotel around 00.05 hrs on Sun May 5th after a flight delay. We had previously informed the hotel that this may happen. Their system apparently allowed for this. I only noticed a day later we were charged €127.30 again by the hotel on arrival!. Despite many attempts by email and (unanswered) phone calls to look into this and have our payment refunded, this never happened. I am still out of pocket by €127.30. This was my third time in one of their hotels but will be my last. I recommend you avoid this hotel group completely as their customer service does not exist.

Seems I’m not the only person who has found their customer service - NIL. I’d advise against using them as a cheaper option, because you get what you pay for. Cheap and very little help if you need it.

Disgusting treatment by the hotel and booking.com I made this booking in good faith on an advertised price. 4 days later on the morning of the booking they cancelled the booking while I was asleep at 2am saying it was advertised at the wrong price. This is totally a disgusting way to treat a customer and not honouring the advertised price, their customer service was very unforgiving and offered a price at 5 times the advertised price to reinstate the booking! Beware of this hotel Tower Hill London.

Terrible customer service. We asked for recommendations on finding a babysitter or babysitting service for an adult night out. Their answer to every question from the start was simply "no" There was no apology or explanation as to why they couldn't help or make a recommendation. The "friendly human" as they call it was very unfriendly.

J'apprécie beaucoup cette chaine d'hôtel. Je prends donc un abonnement pour profiter des avantages. Pour des raisons personnelles, je décide donc d'annuler mon abonnement. Je reçois bien un email me confirmant l'annulation. Quelques mois après, je me fais débiter pour une année complète. Malgré des discussions avec le service client (peu aimable), il n'accepte toujours pas de me rembourser! Vraiment déçu !

The best experience ever, our flight were declined, so we had to booked another hotel very quick, employes were absolutely fantastic especially Atooshi❤️ ,Alectrona❤️(the best drag queens in the world) and also Aleandro (receptionist) he was so sweet and helpfull❤️❤️ this hotel should be renamed to House of Angels❤️ because there are some Angels under the roof❤️ Thomas AkA Valkeria from Czech

Friendly staff, clean room and fun lobby! Loved the huge window overlooking the bay! Couldn't sleep so I wandered down to Lobby where staff made me a hot cocoa. Definitely coming back. <3

Overpriced, lack of service. Folks, this place is weird. The theme of the hotel is weird, the rooms are tiny. Think half the size of a normal hotel room. Everything‘s operated by a little iPad and when it’s not working, you can’t turn your lights on and off or even your TV on and off. Zero amenities. They don’t even provide coffee in the room. No microwave in the room and the refrigerator they give you is about the size of a milk carton. This place is like a hotel from some dystopian novel. Another example of a place they want you to serve yourself but pay them and tip them.

I needed to call the Paris Gare de Lyon CitizenM hotel (from UK) to ask questions about available wheelchair accessible rooms etc. I have had the most helpful person on the phone - gentleman called David. Nothing was a problem and everything explained clearly. I will most certainly be booking into this hotel and will write another review of the actual experience at the hotel. If it is anything like their phone helpline, it will be brilliant 5 stars again.

I passed by the front desk last night needing assistance with car service. The gentleman at front desk jumped into action right away & he saved the day! He is my superhero believe it or not 🦹🏾‍♂️. I was miles from home & needed to rush to the train station to get it on time before the strike began. Thank God for him we arrived safety to out destination. The hotel lobby is RADIANT!! This place is GORGEOUS!!

What an utterly dreadful experience! Not only did I have to extend my stay twice due to insurmountable obstacles, but I also faced significant inconvenience throughout. The lack of competence in record-keeping led me to consider switching hotels altogether. My weekend plans were completely ruined as I dealt with payment issues, and the establishment's unconventional hospitality felt like a nightmare. Not only did they fail to clean my room for over a week, but they also audaciously diverted $6 daily to their charity without consent for not providing cleaning services—a bizarre practice indeed. Their fluctuating rates felt like exploitation, and the lack of transparency and fair pricing was unacceptable. Everything, from requesting an iron to ordering food (with no room service available), seemed problematic. It felt like I was working for all my needs during my stay, only to be met with disappointment. This ordeal has left me thoroughly disillusioned with their supposed high-tech service. I truly sympathize with the staff who struggle to explain the constant issues to frustrated guests. You'd be better off at any motel than this disastrous establishment!

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