Centauro Rent a Car Reviews

BE CAREFUL: they try to sell you an extra ensurance even though you have an insurance. They tell you your insurance is not valid on the island and push you to sell you an insurance for €182. When I didnt agree, the guy said it’s just a deposit. Later on my credit card I’ve seen that the money is written of. Scammers!

I had a very disappointing experience with Centauro car hire. From the moment I was greeted, the service was far from satisfactory. Despite having already paid for full protection cover, I was pressured into purchasing additional insurance. To make matters worse, I was not even shown to the car I was renting. There was a complete lack of communication about the fuel type required for the vehicle – no instructions or guidance were provided at all. Overall, the service was unprofessional and left me feeling frustrated. I cannot recommend Centauro car hire based on my experience.

Wir machten sehr schlechte Erfahrungen mit dieser Organisation!!

Dopo aver inviato loro una mail del disguido arrecato ti rispondono di inviare a un link tutto in inglese (non tutti sanno l’inglese ) dove però puoi solo inserire il numero di prenotazione . Un modo come un’altro per lavarsene le mani . MAI PIÙ CENTAURO solo business attenzione al cliente ZERO. ANDREA PIGA

Aereo Ryan Air in ritardo di due ore. Siamo arrivati ben oltre l'orario di chiusura. Con una somma di 40 euro l'agenzia ci ha aspettato e fornito l'auto prenotata. Ci è stata data un'autovettura di classe superiore senza nessun altro costo aggiuntivo. Ero preoccupato per il rimborso della caparra di 234 euro che mi è stato rimborsato a fine noleggio. Posso valutare l'esperienza positivamente e senz'altro utilizzerò Centauro se mi dovesse ricapitare.

EPISODE 3: The Fine Art of Empty Replies and Non-Existent Solutions Let’s clarify a few facts: - I never received a booking confirmation or rental contract, despite asking for it. Reference: B21299774 - I never picked up a vehicle from your agency. - An amount of €380.57 was charged to my account without any final explicit agreement, and without proof of any service delivered. - I now formally request a copy of the signed contract, or any document confirming the reservation, to justify this charge. It’s been a full year that I’ve been waiting for a refund for a rental that never happened, and yet Centauro keeps sending the same useless, copy-pasted messages, seemingly handled by a team that does very little to resolve anything — otherwise I would’ve seen some progress by now. 1 First reply : We’re sorry for the inconvenience. Please contact our customer service using this link..... 2 Second reply : We’re truly sorry for the frustration. We take your request seriously and have forwarded it for internal review. We’ll get back to you with a clear response shortly… 2 Third reply : We’re sorry for the inconvenience. Please contact our customer service via the following link..... 👉 Oh yes, when it comes to sounding sorry, you’re absolute pros. Corporate communication? Impeccable. But when it comes to real action ? ➡️ Total void. You keep sending me links and links, but what for ? Empty promises, no follow-up, and no real help. On May 22, someone named Virginia told me a refund would be processed… and then? Radio silence. On May 26, another person, Marta, said I’d get a reply within 10–12 days ! 🧐 Seriously, Centauro ? What kind of ping-pong game is this ? So here’s the real question: 🟠 Are there any responsible, engaged humans working at Centauro ? Or is this just a slick, automated façade pretending to be a customer service ? Your team feels like a voicemail loop stuck in another dimension, while you keep money you never earned. 💬 I’ll keep posting here as often as necessary. Ready for Episode 4 ? … Or maybe some actual respect for a client and their legitimate claim ? See you soon !

Uw bedrijf is eerlijk en correct. Heel jammer dat uw verhuur bedrijf niet op vliegveld Malaga Spanje. Ik huur daar wel eens een auto en regelmatig word ik bedonderd. Bij uw bedrijf gelukkig nog niet mee gemaakt.

Beste bedrijf voor huurauto! Duidelijk, snel en fijne auto’s. Al jaren mijn vaste plek om auto te huren!!

Sind abzocke von der Kaution haben die einfach ohne was Zusagen Geld abgezogen weiß aber nicht für was ...

The viu driving the shuffle is rude and arrogant be shouldnt work with people. 1hour sair for shuffle and i wasnt the only one there waiting for 1hour when it finally come of course wouldnt for everyone and we needed to wait more And it is in contract of we cant get there in time its us problem Never using centauro again

I have hired these via a broker but they are terrible. Thessaloniki Greece airport. Coercion and extortion to get me to pay up full insurance. The lady at the desk, a middle aged person even got up from the office to chase me out and left me stranded there, refusing to drive me back to the airport when I did not accept to pay extras. They said that roadside assistance was not included and if I needed it in case of breakdown, I would have to call it and pay crazy amounts. Even for a tyre I would not be able to change it as these are their rules. Having the 100% coverage with the broker did not help, because if there was an accident they do not provide evidence from the repair shops and I would have to pay an amount they decide - this was not accepted by insurances so I would lose out. The insurance extra, which was two times the price of the agreed rental was the only way. I refused to book with them. Such a person, mentally deranged should never be allowed in a client facing job . Thessaloniki airport office AVOID AVOID. I sit now and reflect, is it even legal not to provide evidence of cost of repairs and just charge the customer whatever they decide as a damage?

Atención muy mala para coger el coche, mala organización , tardamos mas esperando el turno para coger el coche que en venir de Londres en avión y eso que eran las 22;00 de la noche (entiendo que no era hora punta). Una vergüenza y esperando con un bebe de 8 meses.

Rude staff - especially the 50 year old Spanish man at the pick up point in the car park. He was disrespectful and incredibly inconsiderate. Shouted at my family and two pensioners waiting. No walk around the car to check and agree on existing damage. I had to force them to check with me. Quite substantial damage missing from existing report. Car should not have been rented in that condition. Excessive excess charge and petrol charge taken during pick up. Trying to sell insurance despite explaining a third party insurance had already been purchased. Avoid at all costs!!!

Avoid Centauro Car Hire in Heraklion – Feels Like a Scam I’ve been renting cars all over Europe for over 15 years and have never experienced anything like this. Picking up the car from Centauro Heraklion went smoothly. The shuttle service from the airport was on time, and the check-in process was efficient. However, returning the car turned into a nightmare. Upon return, a staff member pointed out a faint mark on the right side mirror. It wasn’t a scratch—just a surface streak, likely from brushing against a tree branch. I was told I had to pay €190 for this “damage.” I explained that it wasn’t actual damage and would easily come off with a proper cleaning. When I tried to show this by wiping the mark, the staff member became visibly irritated and said it wasn’t necessary—insisting I now had to pay. He told me I could pay in cash, or they would deduct it from my deposit. When I asked for clarification and said I didn’t understand how they could justify this charge, he grew more aggressive. I took photos for my own documentation, which only seemed to annoy him further. He pressured me by saying he had to finish the return process immediately or move on to the next customer. The entire interaction took no more than 3 minutes. When I insisted I wanted to talk this through, he simply left with a shuttle full of customers, leaving me behind. There were several other employees around, but no one stepped in—it was clearly a tactic. To make things worse, I noticed the two customers before me were also being charged for so-called damages—€300 and €430 respectively—with nearly identical stories. This feels like a deliberate scam operation. The way they handle returns seems designed to intimidate and extract money from unsuspecting travelers. I’ve never had an experience like this in any country. Centauro Heraklion – never again. Rent at your own risk.

Centauro rent a Car: ottima esperienza con la filiale di palermo (fuori dall'aeroporto, per noi la migliore scelta, visto che abbiamo pernottato 2 notti a palermo e poi abbiamo affittato la macchina) e e il ritorno alla filiale di catania. Copertura totale inclusa, check in e check out molto rapido

Bloß vermeiden, wenn ihr einen entspannten Urlaub haben möchtet!! Wir haben uns hier keine Versicherung andrehen lassen, da wir unsere eigenen Versicherungen haben. Bei Abgabe wurde eine halbe Stunde pingelig nach Makeln geschaut und jede Macke aufgeschrieben, um diese bei der Versicherung geltend zu machen. Sie machen so ihr Geschäft und verarschen so ihre eigene Kunden. Nur mit dieser Masche wird das Geschäft nicht lange laufen, denn so etwas spricht sich schnell rum 😉 Da wir nicht die einzigen sind, die betrogen wurden, habe ich den Fall der Verbraucherzentrale weitergeleitet.

El coche genial, muy bien los 11 días que lo tuvimos, ningún problema ni en la recogida en el aeropuerto por el personal ni en la recogida del coche (y por eso dos estrellas). El problema llega cuando entregas el vehículo de vuelta tras haber llenado el depósito al 100% ya que, como es normal, hay que devolverlo así. La cuestión es que dejas una fianza de 126 euros para que se te cobre en caso de no llenarlo tú… y te dicen allí mismo que en un plazo de 3 días se te devuelve el dinero. Han pasado 16 días y el dinero no me ha llegado. Reclamarlo es complicado porque prácticamente hablas con una máquina… salvo gran necesidad dudo que vuelva a alquilar un coche en esta empresa!

Rettifico la mia precedente recensione positiva. Premetto che sono circa 5 mesi che noleggio continuatamente una vettura a Malpensa per un esborso che supera i 7000€ in quanto sto aspettando la mia auto dal concessionario. Da settimane il sito ha un bug che concede aggiornamenti ma non li registra oppure da la disponibilita' delle auto a intermittenza. Oggi sono stato richia.ato con un pretesto (una menzogna) per riconsegnare l'auto e mi hanno lasciato a piedi dicendo che ero stato inserito nella black list. Tutto questo orchestrato dal nuovo manager che oltre a non aver compreso il danno per acermi lasciato a piedi ha rincarato la dose con minacce personali. SIAMO ALLA FOLLIA e consiglio all'aziendadi rimandare questo soggetto a svolgere mansioni non a contatto con il pubblico perche' ricordarsi che il cliente non ha forse sempre ragione ma non va nemmeno trattato in questo modo

Found the whole process very easy & helpful more than happy to recommend & use Centauro again

Cortesia e disponibilità dello staff, servizio veloce e attento. Auto pulita, facilità sia per il ritiro che per la consegna, condizioni di noleggio e costi decisamente da consigliare! No franchigia, guidatore aggiuntivo…. 🔝 Da consigliare e da riprendere per i prossimi viaggi