Centauro Rent a Car
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EPISODE 3 : THE FINE ART OF EMPTY REPLIES AND NON-EXISTENT SOLUTIONS
EPISODE 3: The Fine Art of Empty Replies and Non-Existent Solutions Let’s clarify a few facts: - I never received a booking confirmation or rental contract, despite asking for it. Reference: B21299774 - I never picked up a vehicle from your agency. - An amount of €380.57 was charged to my account without any final explicit agreement, and without proof of any service delivered. - I now formally request a copy of the signed contract, or any document confirming the reservation, to justify this charge. It’s been a full year that I’ve been waiting for a refund for a rental that never happened, and yet Centauro keeps sending the same useless, copy-pasted messages, seemingly handled by a team that does very little to resolve anything — otherwise I would’ve seen some progress by now. 1 First reply : We’re sorry for the inconvenience. Please contact our customer service using this link..... 2 Second reply : We’re truly sorry for the frustration. We take your request seriously and have forwarded it for internal review. We’ll get back to you with a clear response shortly… 2 Third reply : We’re sorry for the inconvenience. Please contact our customer service via the following link..... 👉 Oh yes, when it comes to sounding sorry, you’re absolute pros. Corporate communication? Impeccable. But when it comes to real action ? ➡️ Total void. You keep sending me links and links, but what for ? Empty promises, no follow-up, and no real help. On May 22, someone named Virginia told me a refund would be processed… and then? Radio silence. On May 26, another person, Marta, said I’d get a reply within 10–12 days ! 🧐 Seriously, Centauro ? What kind of ping-pong game is this ? So here’s the real question: 🟠 Are there any responsible, engaged humans working at Centauro ? Or is this just a slick, automated façade pretending to be a customer service ? Your team feels like a voicemail loop stuck in another dimension, while you keep money you never earned. 💬 I’ll keep posting here as often as necessary. Ready for Episode 4 ? … Or maybe some actual respect for a client and their legitimate claim ? See you soon !