Centauro Rent a Car Reviews

We would give them zero, DO NOT rent a car from this company, they are scammers! we have rented lots of cars from Corfu as we love the island, we have never had any problems until we rented from this company in May of this year. Having read other reviews there is a common scam going on, firstly they try and practically force you into buying their insurance at an extortionate amount, we refused as we have our own insurance and excess insurance, on returning the car they claimed there was damage...there was NO damage, my husband was going to call the police and the reply from the awful woman was, go ahead you'll miss your flight you have insurance what do you care!!! Disgusting, when we got home we informed our bank and their fraud team are dealing with the issue. We are also going to report it to easyJet as we booked the car through their link. These people need to be stopped before they scam other honest people.

I absolutely loved it! This Fast Key Solution is amazing! It’s worth paying a bit more to avoid any hassle with deposits and other complications. I paid once, and the only deposit was for the fuel only —but I got it back within 24 hours after returning the car! I had a perfect car - new and clean! I will definitely choose Centauro also in the future! Thank you very much!

Our experience with Centauro in Mallorca was nothing short of a nightmare. We had already paid for full protection coverage in advance with our reservation, yet when we arrived, the staff flat-out refused to give us the car unless we paid again for full protection on the spot. It was a blatant scam, and we were essentially held hostage at the counter – either cough up more money or walk away without a car. As if that wasn’t bad enough, they charged us an additional €51 as a “deposit” for returning the car in good condition. Surprise – the money has never been refunded, and any attempt to contact them about it has been ignored. Absolutely disgraceful. The staff were shockingly rude, completely uninterested in helping or even explaining anything clearly. Their office looked run-down, chaotic, and unprofessional — not at all what you’d expect from a supposedly reputable car rental company. This place shouldn’t just be avoided — it should be shut down. There’s no excuse for the level of dishonesty and customer mistreatment we experienced. If you’re thinking of renting from Centauro in Mallorca: don’t. Just don’t. There are plenty of other companies that won’t try to scam you the minute you walk in the door.

Pour notre séjour en Crète (bureau Heraklion), nous sommes passés par le loueur de voitures « CENTAURO ». Accueil agréable, véhicule loué quasi neuf. Par contre systématiquement, on vous propose de prendre leur assurance et là le ton change, malgré le fait qu’on leur ai dit qu’on avait pris une assurance par ailleurs. À la restitution du véhicule véritable système mafieux, car nous l’avons rendu en parfait état et avec le plein de carburant. La personne nous a reproché des impacts de petits gravillons sous le pare-chocs avant bas et même d’autres traces sur les jantes (fort heureusement nous avions pris des photos au moment de la réception du véhicule). Malgré nos preuves il nous a fait payer 460€ de franchise. La personne à la restitution du véhicule a été très maiprisante et désagréable avec nous, en nous expliquant que si nous avions pris l’assurance ces désagréments n’auraient pas eu lieu. A éviter absolument

I booked my car at Porto airport with a pickup time of 11pm. When I arrived and went outside the airport to find the shuttle bus, there were none of them. I called the company and they told me that they were open until 11pm. So how come they allow me to book a car with this pickup time if their office is closed? In the end I was left without a car and no transport before midnight. They said they had not refund what I paid but I can pickup car in the morning 😂 Sure, bloody joke. I first time used this company and for sure the last time. Avoid those scammers!

Perfekt bil. Lätt att beställa. Direkt återbetalning för ej använd bensin. Kommer att använda Centauro i fortsättningen

Ik heb enkele vragen vooraleer ik wil reserveren maar blijkbaar kan je ze niet per mail bereiken? Nergens een mailadres te vinden… Bellen gaat moeilijk gezien ik geen Spaans spreek en mijn Engels ook niet top is. Of kunnen ze mij in het Nederlands te woord staan? Jammer dat het zo complex moet zijn om een vraag te kunnen stellen…

En lisant certains avis, je n'étais pas complètement rassuré de louer un véhicule pour la première fois chez Centauro. Et bien, j'ai été vraiment satisfait ! Petit point négatif: il faut prendre une navette (gratuite) pour se rendre à l'agence qui se trouve à 1-2 km de l'aéroport. Mais la description du lieu de ramassage était très bien décrite. Arrivé à l'agence, la personne au guichet a été rapide, claire et très correcte dans ses explications. Par précaution, j'avais souscrit 2 assurances (!), soit celle de ma carte de crédit et celle d'Expedia. Le véhicule loué était en très bon état, propre à l'extérieur et l'intérieur. J'ai pris bien soin de mon véhicule (il était garé dans un garage chaque soir) et je l'ai rendu à l'heure. Ma garantie a été débloquée dans les 30 minutes (!!), mais pas le remboursement de mes frais d'essence (et 1 semaine plus tard, j'ai eu environ 8% de frais de change prélevés par ma carte de crédit). Il serait peut-être plus facile de prendre ce montant comme garantie et de le libérer en cas de réservoir plein ? Je ferai appel encore à cette agence dans le futur. ------------------ Reading some reviews, I wasn't entirely confident about renting a vehicle from Centauro for the first time. Well, finally, I have been really satisfied! One small "drawback": you have to take a (free) shuttle to get to the agency, which is 1-2 km from the airport. However, the description of the pickup location was very clear. When I arrived at the agency, the person at the counter was quick, clear, and very thorough in their explanations. As a precaution, I had two insurance policies (!): one with my credit card and one suscribed with Expedia. The rental vehicle was in very good condition, clean inside and outside. I took good care of my vehicle (it was parked in a garage every night) and returned it on time. My deposit was released within 30 minutes (!!), but my fuel costs weren't reimbursed (and a week later, I had about 8% foreign exchange fees charged to my credit card). Perhaps it would be easier to use this amount as a deposit and release it if I had a full tank of fuel? I'll definitely use this agency again in the future.

Agence Séville à fuir Le personnel a été très agressif, nous nous sommes retrouvés pris dans un chantage : payer le double de la location ou ne pas avoir de voiture (et encore, nous avons du nous "excuser" de protester contre ces méthodes déloyales). Nul part ne figurait le surcout d'assurance pour le Portugal, l'employé n'a pas été capable de trouver la ligne le mentionnant. Expérience traumatisante, qui nous a gâché le séjour. J'ai fait un retour dans ce sens dans l'enquête de "satisfaction" Centauro, sans aucune réaction de leur part, ce qui prouve que ce genre de méthode est habituel.

Excellent service at Valencia Airport. Booked via the main site with the Smart Insurance and Fast Key options. Car brand new and no issues at all. Would certainly recommend Centauro and especially the Smart insurance and Fast Key options as it takes away any issues of nefarious charges that are common within the car rental industry. We paid for Full to Full fuel so we needed to place a deposit of 130 Euro's which would be refunded upon return of the vehicle. They say it can take upto 5 working days but I received the full fuel deposit back within 24 hrs. Note for anyone renting from Valencia Airport, there is a petrol station right next to the Centauro offices so the car can be easily refueled moments before it's returned. First time using Centauro and will definitely consider using them in the future, especially when purchasing the Smart Insurance.

This company deliberately scammed me. We rented a car in Majorca. The car was perfect. No issues there. At point of rental I was asked to buy an excess insurance. I already have excess insurance and made it clear I did not need a second policy. At this point I normally just expect centauro to put a hold on EUR1400 on my credit card and return the money when I return the car. Instead the agent told me they had a better mechanism for this. A much lower hold on my credit card (approx £210) which would be returned when the car came back in good condition. This £210 was never returned. It turns out the agent lied to me and tricked me into signing for a duplicate contract excess insurance policy. This is sharp practice. So far I have failed to get the money back. Be very wary of centauro. They are clearly incentivising staff to scam customers. Update 16 June As you will see, the company replied to my review thus signalling that my issues would be listened to and maybe addressed. I followed the instructions in Centauro’s reply and have so far been completely ignored.

Ha sido un placer la experiencia de alquiler con Centauro. La atención de Alessia a la recogida del vehículo y de Federica a la entrega del vehículo no ha podido ser mejor. Ambas han sido muy amables y profesionales. Tuvimos un incidente durante la semana de alquiler y nos causaron daños en el coche mientras estaba en el parking de Lidl en Arona, el causante del incidente no dejó los datos necesarios para que el seguro se hiciera cargo de los daños causados. Afortunadamente teníamos contratado el seguro a todo riesgo y cubrió los daños. Aún así el trato del personal no pudo ser mejor. Muchas gracias por tanta amabilidad. Ha sido de lejos la mejor compañía con la que he alquilado un coche en Italia, y han sido muchas anteriormente. Los recomiendo totalmente.

Great experience, easy to book, great value for money and perfect for young drivers. Amazing customer service too i think the guy who attended me was Pablo or Paco. Will definitely book with them again if i need it.

Fantastic car, fantastic service, fantastic staff at Alicante Airport. Premium service booked by website. Simply the best in Alicante!

Quick access rented car and top service

Absolutely awful rental company, NEVER use these guys. We rented a car from the Athens airport in April 2025. They were rude and arrogant behind the counter when we arrived, and also when we returned the car. They tried to sell an incredibly expensive insurance to remove the excess, which cost more than the actual car rental. Didn't do that, bought my own excess insurance instead, but they tried to make me feel bad and guilty for not doing it. Then the return was awful - they made me feel like they were trying to find issues to charge me for. And then they ended up charing me EUR 75 for returning a dirty car! Since when have you ever been charged for that??? Anyone renting a car for a week will return a car with crumbs in it, with or without kids. I tried to claim this back, but they obviously didn't. Awful awful company, DO NOT USE.

Mi sono trovata benissimo ed ho guidato tutto io la macchina. si viaggia proprio bene. Non ho avuto in difficoltà per niente!

Rekommenderas stark, stor och pålitlig företag med stor utbud av nya bilar

Uitstekend service Thuis via Centauro App auto gereserveerd en alles geregeld. Kantoor op Alicante luchthaven makkelijk te vinden. Auto ophalen ging zonder probleem (code invoeren) -auto sleutel en gaan. Nieuw, schoon auto. Inleveren ging net zo makkelijk. Er zijn ook voldoende personeel aanwezig indien je hulp nodig hebt. Retour bedrag binnen 72 uur ontvangen. Tot de volgende keer!

Prenotata la macchina con Centauro per la prima volta. Viste le recensioni negative ero un po’ dubbioso ma in realtà solo poche persone lasciano le recensioni positive quindi mi prendo 5 minuti per scriverne una io. Prezzo veramente eccezionale. Presa la macchina all’aeroporto di Málaga. Pagata in anticipo e caricati i documenti sul sito così non mi è stata addebitata alcuna caparra ed ho ritirato la macchina senza alcun contatto per il check in (le chiavi erano in un sportello che ho aperto con un QRcode). Nessun limite chilometrico. Macchina perfetta. Riconsegnata dopo 7 gg allo stesso posto. Gentilissimi. Non era necessario nessun controllo visto che avevo la copertura totale così ho fatto velocissimo. Dopo solo 2 gg mi hanno riaccreditato i 170 euro del pieno che mi avevano fatto anticipare al momento del noleggio (naturalmente l’avevo riportata con il pieno). In pratica ho speso solo 208 euro per il noleggio di una macchina media per 7 gg con copertura totale e nessuna cauzione. Per me al momento è la migliore compagnia di noleggio sul mercato. BRAVI 👏