Car Keys Express
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We were excited to order the FOB for our Bronco until we experienced a lack of customer care
We were excited to order the FOB for our newer Bronco, a little less than dealership. Sadly, the difference in cost did not compensate time spent in follow up and frustration. Ordered the FOB at a local Costco. Was told to expect 2 emails within 48 hours. 48 hours later...no emails. Left voicemail, sent text message and several calls with no voicemail all went unanswered. 4 days later same routine (VM, email, several calls) no response. 6th day after order I posted on Facebook company page - no response! Now I see this is not a person issue - it is their customer service standard. We did not have a confirmation to enter on website (this was 1 of 2 emails were were supposed to receive). Imagine, if we just received that email what could have been avoided in time and disappointment. We are returning to Costco today for a refund. This level of customer "care" "support" is disappointing.