Bord Gáis Energy Reviews

I am so annoyed I do not mind waiting on someone to answer the phone. Having rung customer care with an issue I was on hold for 43 mins then I spoke to someone who after 15 mins told me her screen was frozen. And she would transfer me to another person to help, I asked her NOT to put me back in the Q, she said she would transfer me directly but instead put me back on the Q, I am now on hold for 1 hour 28 mins and losing all reason. Customer care, “they Really Do Not Care about the customer”. Still on hold, still no closer to getting my issue resolved. Funny how they can't do enough when they are trying to get your business. Still on hold as i type and will probably be for the foreseeable future. Just updating was on for 1hr 57 mins was told a manager would ring, ypu guessed it, still waiting

A disgrace. Worst service. Wait time 45 minutes. Then took over an hour. An hour to transfer an account as training staff had to keep going to supervisers. Never in my life have I experienced the like. Also I do not blame the call staff. The managers should be ashamed of themselves running a service like this. No stars. And God help the poor call staff dealing with us after leaving us on so long. Managers not doing their jobs

Worst customer service experience, 45 minute plus wait times, poorly trained staff.

Best advice I can give is to stay away from Bord Gais Energy. Customer care service is as bad as Eir. If you need to contact them over the phone they will leave you waiting on the phone for an unlimited amount of time, every time, to the point that you either get cut off or you just realize that you are wasting a lot of your precious time because of Bord Gais. You ring again and it will happen again,they always tell you they are "currently" experiencing a high volume of call ... but that "currently" is always there, just a Always no matter when and what time you call. I know two people that worked for Bord Gais Energy -call center - ( they do not know each other) and they both told me that they were never treated well at work... so don't take your frustration to these poor guys and ladies that take your phone call, they know you too got caught with Bord Gais... It's a shame to see Irish companies getting worse by the day

ABG customer (duel fuel), currently out of contract. Trying to contact ABG to discuss options for next 12 months, using live chat as calling them on phone tells me I will be waiting 39 minutes. First live chat attempt, conversation ended by agent before I had finished typing in my name! Second attempt, currently waiting for 35 mins & no response whatsoever… awful customer service. Time to find a new supplier who might actually acknowledge me.

I recently switched over to Bord Gais and signed up to a plan with a 38% discount on gas & electricity. I'm in the process of moving house and rang up BG to understand the moving process and I was told that I have to close my account and re-open once I'm in my new property. However, they are now telling me my current plan is no longer available and that they can only offer a 10% discount. Its an absolute disgrace how my existing plan is not being honoured just because I'm switching properties. They are well able to break the contract due to their own operational inefficiencies but yet they are telling me that I will have to pay an exit fee if I do not sign up to them in my new property (Paying higher rates at a lower discount). The level of customer service is shocking and these energy companies are robbing us.

I've been with Bord Gáis for over 2 years now for electricity and gas and I haven't had a single problem. Their website is easy to use and provides useful information for comparing usage over time.

I left, they charged me twice for my last bill (€465), asked for refund, was told it would take 10 working days, waited and no money, been told now it will be another 10 working days, it's like it's a pathetic childish game they are playing because I left as a customer.

Heads up to Phil who did a great job He's work was very thorough He answered my many questions about the heating system with great knowledge and patience

Check your bills and watch out for this trick from BG. Got my gas bill with an estimated reading showing only half the amount gas actually used and therefore a much lower bill. With a price increase due before my next bill, the amount of gas already used will end being charged at the new higher rate in the next bill. Of course they will claim to back date and charge the gas used at the old rate, but I would love to know how they know what volume of gas is used by an individual customer on any given day. Their level of metering and monitoring isn't that precise. Another sly way of getting more money out of customers.

Brilliant customer service Kathleen went beyond she listened to my worries about paying my bill. She made my day brighter an all around good good person who is the epitamy of good customer service and should be a training instructor in good customer service thank you

Customer service is the worst, moved house, each time they have different request and requirements, staff absolutely misinformed and unprofessional

Really good customer service, over the phone , spoke with two agents both of whom were knowledgeable and I secured a significant discount on my rate to combat the rising energy costs

Held an electricy and gas account with Bord Gais energy for two days while in between tenants. I submitted opening readings and closing readings. A few days later I then received an estimated bill twice the price it should be. Discussed this with a support agent on live chat and expected a simple resolution as they issued me an accurate bill by post and an inaccurate one by email. Nope... "computer says no" and I was asked to submit date stamped readings despite them already having readings provided by both myself and the new tenant. Just a scam from an energy company at a time where they are profiteering to an obscene level. Won't ever consider choosing them for either gas or electricity in the future.

Up until June 2021 I would've given a glowing review, had been with them years and no issues. Last year moved house, never received bill. After months and numerous calls, emails, you mention it I tried it, lodged a formal complaint in February 2022, we are now in August 2022 and you know how many times I've heard from the person dealing with my complaint? Twice, first via email when it was lodged to acknowledge it and then one maybe a month later with no information other than its being looked into. Since then I've closed both accounts, final bills issued. Complaint still ongoing and after final bills get issued another bill. Absolute farce of a company, nobody wants to deal with the complaint or talk about it. So many promised calls never came, hours of my life wasted trying to contact them.

Two amazing phone calls with Ciara and today Peter H. Top class service. They call you back if the call drops and are really responsive. Wait time less than 1 min. Really recommend

Avoid this company. The customer service is awful. They made a mistake with my bill and I've been trying for months to pay what I actually owe but you just go round in circles with them. A different person replies to every email, with contradicting info, and nobody calls you back when they say they will. Cant get anybody there to take ownership of the situation.

WORST EVER CUSTOMER SERVICE, my mother a 93 year old lady, who's contract is up for renewal, so we called them, my mother is old and speaks in a low voice, but rather than persist with her, and let me deal with the contract, the hung up on her TWICE, this is a disgrace how they treated her. Never will I use this company

Loyal customer for many years, direct debit payment..major increases since January.. WILL NOT PASS GOVERNMENT CREDIT! Customer service non existent.. keep hanging up on me.. cancelling as soon as I can DISGRACEFUL!!!