Bord Gáis Energy Reviews

I gave 5 stars because i never dealt with board gais so it would be wrong of me to give anything less, If you need a good gas engineer I used a company called PlumbCheck they have to be in my opinion the best out there, just call 0851345056 or visit plumbcheck.ie for more information

We signed up for a boiler service with Board Gais which was supposed to be at a 20% discount, costing 75 euros. We paid upfront. The engineer who arrived was over meticulous and decided that the shoot of the boiler was sticking out too far from the outside wall and that this was a safety issue. He decommissioned the boiler without doing any servicing but reassured me that we would not have to pay a second time when he would come back to check that the work was done and service the boiler. We had to get a plumber to do the alteration which cost us close to 300 euros. This plumber was also registered for boiler servicing and told us that there was no issue with having a longer shoot and that he would not have decommissioned the boiler if we would have asked him to do the service. We waited several weeks for the original engineer to come back and when he did, he carried out the servicing and finally passed the boiler. Shortly afterwards we received another bill for 75 euros. We tried to contact customer service, emailed, rang, tried to speak to managers to explain that the engineer had assured us, we would not be billed twice. The reception that we got was neither friendly nor helpful. We have just paid the second bill of 75 euros which brings the total cost for this boiler service to 450 euros rather than the 90 euros that a boiler service with a plumber would have been. This is not to mention that we waisted a lot of time and energy trying to resolve this issue. What a needlessly unpleasant experience!

Bord gais were underestimating my bill they claim for 3 years - they added the back payment onto my bill which amounted to two grand. They were not coming out to read the meter during Covid, this was for nearly two years. I submitted a few meter readings during this period and they are obliged to read the meter 3 times a year. Deliberately underestimating customer bills is clearly a money making scheme. Charge for the price today not 3 years ago. Greedy corrupt corporation

Paid for a discounted boiler service and surprise, surprise i needed a repair and part which cost another 165 euro.. Sourced the part online for 25 euro...i was charged 75 euro and to fix was literally 20 seconds to unplug fitting and fit again. Will never use them again and advise everyone to keep well clear.

I would advise anyone to stay miles away from this company My last bill was nearly €500 as they claim I was underpaying in previous bills due to underestimating I thought the idea of smart meters was so they don’t have to estimate bills anymore I’ll moving companies as a point of urgency in the coming days as this shower are disgrace in the way they charge their customers and conduct their business in general

I used to tell everyone how happy I was with Bord Gais until I moved to an apartment which had a prepaid meter. I immediately switched it to Bord Gais because I was happy with its Level Pay tariffs and especially since this new apartment has day-and-night meter reading. 4 Months after switching I received my 1st bill of €1800. How is that possible when this new apartments has a day-and-night meter and is better insulated then the previous apartment where I paid €250 p/m for my electricity and the electric heater was on basically daily. Sometimes we even forgot it on? Strangely enough, a month after I received my first bill from switching to Bord Gais and raving about them to prepaid company, the same prepaid company called me asking if I was happy about the switch. It seems like either the prepaid company did something to my meter to bring charges up this high or they are working along with Bord Gais and all other companies to FORCE customers to stay with prepaid power. AND WHO GOT PUNISHED AND HAD TO PAY THE BILL???? A HARDWORKING SINGLE MOTHER!! I hate scammers and fraudsters and MAY THIS COMPANY SOON LOOSE PROFITS AND BUSINESS FROM ROBBING PEOPLE!!!!

I was with Bord Gais for about 4 years. I switched to level pay about 2 years in, thinking it would help with costs. My account was constantly in credit. The government credits never helped, costs went up all the time. I switched recently and received over 1000.00 euros back, that is how significant the overcharging was over a period of around 2 years. Absolutely disgraceful treatment of a customer.

What an amazing customer service staff! I contacted customer service today and Patrick was the person who answered the phone immediately. No waiting,no delay. Patrick was extremely professional and helpful. He explained to me everything so clear and so friendly. I cannot expect more!!Thank you so much Patrick!You are amazing!

liars I have been paying my neighbors' bills for 8 years because the numbers were mixed up, I paid large amounts for gas, and for about 2 months now, they have been telling me to refund the money, and they say they will refund the money next week, but they don't refund at all, I overpaid by more than 10,000 euros... Just liars...

Price hikes are ridiculous. Make comparisons before committing to a new contract, switcher and bonkers are a great help

I have been with Board Gais electricity for a little over a year now and have had little, or no issues to date, I reluctantly placed a call to Bord Gais electricity regarding my current bill which is in substantial arrears-hence my reluctance to make the call. I spoke to an agent named Liz who works in the debt department. For obvious reasons, I was anxious and concerned regarding my bill However, from the very beginning of our conversation I found Liz to be patient, understanding, empathetic regarding the reason behind the huge arrears on my bill. Thankfully, due to her exceptional communication skills Liz offered me the best possible resolution where my bill can be paid on an incremental basis at a very reasonable weekly payment. I can’t emphasise enough the relief this resolution offered by Bord Gais electricity via their agent Liz has given me. The customer agent Liz has exemplary customer service communication skills. She most definitely should be given either a promotion or a pay rise. All the very best to Liz and thanks to Bord Gais electricity for offering customers, various form of resolutions regarding electricity bills which I, for one was not aware of, I think patience, politeness from us, customers should be possibly more emphasised regarding talking to customer service agents as they to have a difficult job dealing with potentially rude and impatient customers. Slan agus Beannacht A very happy customer . Maura Thornton

Terrible. I want to give no star. They charged me 1 year later after I had left them. Shower of chancers.

Receiving estimated bills eventhough I have smart meter. They tried blaming esb networks . Esb networks assured me all readings and connectivity of smart meter was perfect . Bord gais continues to give estimated bills ( extremely high estimations ) which ironically started when government gave the first 200euro grant credit 🤔

Went to West Side story with my daughter for her birthday. After the break those of us who had respectfully returned to our seats in time were interrupted by the late return of about 20 people who made a racket getting to their seats. I assumed if you were not in your seats in time you would not be allowed to return. Ruined the first 10 minutes of the second half for us for what was otherwise a wonderful performance and experience.

Totally scammers Charge me more than double while the rates gone down around 50% . Awful customer service as well

The prices increased 400% during the period of time where the Government issued the relief. I tried to question this and got no help. My usage was lower as I bought timed plugs and was even out of the country for one month. They are stealing from their customers and getting away with it.

5 weeks That's what I had to wait to get a refund of a substantial amount of money they owed me. They allowed my account to go 7 months into credit. I closed it and it took them 5 weeks to refund that money to my bank account. I work in e-commerce and a refund should only take 2-3 days. I had to contact a well known consumer rights expert in the media and they phoned bord gais on my behalf. Only then did Bord Gais sit up and take notice. I would never do business with them again. I would advise everyone else to do the same. Those of you who are still their customers check your credit levels.

Shocking. I left this godawful company and had been paying by direct debit up to that point. Manually paid my last payment of 500 euro just to be shut of them. 2 weeks after i'd left 500 euro was again taken out by direct debit. So I rang them and they told me it was because I didn't cancel the direct debit. Why would I need to cancel it if the money had been paid!? Surely the company should have all cancelled when you leave the company and have everything paid up with them! Then I had to wait for the direct debit to clear on their side (five working days!) and then ring again for the 20th time to ask for a refund. Finally the woman on the phone tells me I'll get the money back in 10 working days! Beyond ridiculous. Don't know how these people sleep at night.

We moved about 2 months ago and found out last week that we have a day/night meter even though Bord Gais said it was a 24h one and only gave us a 24h rate with a 10% discount. If we had known our meter wasn't a 24h one (we didn't have access to it when we registered the move) we never would have stayed with BG. Called them up to ask to switch to a day/night plan as I can see the rates on their website but was told they don't have those plans. I then asked if we could get a bigger discount as another agent previously mentioned we could get 15% and now this agent said we can only get 15% by paying a 50 euro cancellation fee.. A CANCELLATION FEE TO STAY WITH THE SAME COMPANY?? How does that make any sense.