Bord Gáis Energy
View company profile →
Shocking
Shocking. I left this godawful company and had been paying by direct debit up to that point. Manually paid my last payment of 500 euro just to be shut of them. 2 weeks after i'd left 500 euro was again taken out by direct debit. So I rang them and they told me it was because I didn't cancel the direct debit. Why would I need to cancel it if the money had been paid!? Surely the company should have all cancelled when you leave the company and have everything paid up with them! Then I had to wait for the direct debit to clear on their side (five working days!) and then ring again for the 20th time to ask for a refund. Finally the woman on the phone tells me I'll get the money back in 10 working days! Beyond ridiculous. Don't know how these people sleep at night.