Aileen Minihan

Reviews by Aileen Minihan

48

48 Mobile

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Mar 25, 2024

No roaming

If u want to use ur fon abroad and ur on a 48 contract forget it. Roaming doesn't work. I have spent the last 4 and a half hours on a chat with 3 different agents. They were no help. I'm cancelling my subscription with them when I get home off hols. I'm fuming. It's been so frustrating not having a service I paid for. I'm supposed to be on hols enjoying myself and instead I'm going around in circles with 48 agents. Wasting my time and not achieving anything.

BO

Bord Gáis Energy

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Jun 2, 2023

5 weeks delay in refund

5 weeks That's what I had to wait to get a refund of a substantial amount of money they owed me. They allowed my account to go 7 months into credit. I closed it and it took them 5 weeks to refund that money to my bank account. I work in e-commerce and a refund should only take 2-3 days. I had to contact a well known consumer rights expert in the media and they phoned bord gais on my behalf. Only then did Bord Gais sit up and take notice. I would never do business with them again. I would advise everyone else to do the same. Those of you who are still their customers check your credit levels.