BO
Bord Gáis Energy
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Lied about meter, charging a fee to stay with them
We moved about 2 months ago and found out last week that we have a day/night meter even though Bord Gais said it was a 24h one and only gave us a 24h rate with a 10% discount. If we had known our meter wasn't a 24h one (we didn't have access to it when we registered the move) we never would have stayed with BG. Called them up to ask to switch to a day/night plan as I can see the rates on their website but was told they don't have those plans. I then asked if we could get a bigger discount as another agent previously mentioned we could get 15% and now this agent said we can only get 15% by paying a 50 euro cancellation fee.. A CANCELLATION FEE TO STAY WITH THE SAME COMPANY?? How does that make any sense.