11 months ago
The sewer line blockage was resolved within a few hours. Timely, efficient, professional service.
11 months ago
I received impeccable five-star service from this company. The technicians, for both electrical and plumbing, were excellent throughout the entire process. Their work was professional and thorough. I... See more
On time , thorough. In and out very quickly while testing and checking all gas lines to stove , dryer and water heater Thank you for sending a very knowledgeable oersin
The only downside was a long wait on hold to call in my claim. (About 45 minutes on hold waiting for a representative). But after that it was easy and went very smoothly. The agent was very quick and efficient and got the repair scheduled right away. The plumber arrived early which was perfect. And he did a great job and handled the issue and gave me some good pointers to avoid the problem in the future!
Service was great! Highly recommend getting the extended warranties
Technician was here on time got the job done with no problems
Exelente respondieron inmediatamente con mi problema y lo solucionaron rápidamente lo recomiendo 100% Gracias
He was very informative and explained things to me
After calling, & waiting on the phone I gave all the information needed. I received a claim number. In withi minutes I received a text & email from the Plumbing company who would answer the call. The Technician arrived as scheduled was Friendly & helpful diagnosed the problem and did a great job of repairing the problem
The individuals with Bailey sewer knew exactly how to get to the line. they were very courteous.
They were fast and understood my urgency. Great people to deal with. They didn't cover my whole cost but that's understandable
My recent water mainline leak hasen't been completed yet. FYI cancelled the the call to complete the remaining work.
The guy put new batteries in l told him l just changed those, air conditioner come on then goes off, l wait days before coming on again he said let me go and get my tools l told him to come to back door l got a work call,then l went to the back he was just standing there all that time l ask what happened l just adjusted the wire's. Ok he said that's it I'm Not Sure If It Was FIX ?
The company was prompt in sending a tech to my property. They jetted and ran a camera in the sewer line. The company covers many sewer line issues but I had a sag in the line and that was not covered. Tech said not a problem requesting camera footage. After multiple attempts they said footage is not available. A third party is not able to verify what I was told about the line. I have to question the honesty of tech and unable to verify there assessment. Roto Rooter cameraed the line and there assessment was not the same as American rooter. I would not waste money on there insurance.
I was quickly put in contact with the company that can address my problem. Then, American Water Resources was diligently informing and updating me on the progress of events. More than anything, I was very positively surprised and impressed with the company that AWR put me in touch with, Drain Bears, because the workers were well informed, professional and answered any and all questions I had. The work also was performed very professionally. A very positive and pleasant situation all around.
Excellent and Professional Service.
One of the problems I had was quickly assessed and repaired within an hour.
I used the Chat online. It was quick easy and I couldn’t be happier. My issue was handled immediately and plumber was here and fixed my water line quickly. I highly recommend American water resources. Thanks again!
Technician was on time, went straight to work. Worked until the problem was solved.
Excellent customer service
I liked the fact that they reminded me of a part of the contract that I didn't know was in it.
Everything
Based on analysis of 96 reviews rated 1-2 stars for American Water Resources
“Absolutely a waste of my time and money”
“Never fixed problem”
“I paid this insurance through water bill for several years starting with the drain and eventually adding 4 more polic...”
“They charged me double for the contract”
“I paid this insurance through water bill for several years starting with the drain and eventually adding 4 more polic...”
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American Water Resources, an Oncourse Company, specializes in offering comprehensive home protection programs designed to shield homeowners from the financial burden of unexpected repair costs related to service line emergencies. Their services extend beyond the coverage typically provided by standard homeowners' insurance policies, focusing on water and sewer lines, heating and cooling systems, and a variety of home appliances. With a portfolio that includes over 2.3 million service contracts and a customer base of 1.9 million, American Water Resources emphasizes its commitment to customer satisfaction and reliable home maintenance solutions. Targeted towards homeowners seeking to mitigate the costs and hassles associated with service line repairs and system failures, American Water Resources provides tailored coverage options. These include whole home warranties or selected area protection plans, aimed at offering peace of mind and financial security. The company prides itself on a single-call solution approach, guaranteeing repairs with a one-year warranty, and facilitating all necessary permits, proposals, and inspections. As a BBB-accredited entity, American Water Resources leverages its expertise to serve a wide range of customers across the nation, promoting dependable support and flexibility in coverage cancellation.
American Water Resources receives predominantly positive feedback, with many reviewers praising the timely and efficient service provided. Customers frequently highlight the professionalism and friendliness of the staff, noting that technicians are knowledgeable and attentive throughout the process. Instances of quick response times and effective problem resolution, such as fixing sewer line blockages and clogged drains, contribute to a strong sense of satisfaction among users. However, some complaints arise regarding scheduling issues, which can lead to minor inconveniences. Despite these concerns, the overall sentiment remains favorable, as many consumers express confidence in recommending the service to others. Overall, American Water Resources is viewed positively for its reliable service and dedicated staff.
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