Anglian Water
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Improvements required
As most will know in the UK if you want to change your water supplier you have to move out of the area in which the water provider operates! This means there is very little choice or for some no choice. I have several points that need addressing by the company; First smart meters, most if not all other utilities have automatic meter readers that send regular usage data to the provider to thus provide a more accurate bill for the customer. I think this would help lots of customers, can this be proposed? Next bills, considering the current climate of cost of living why is it that increasing charges is the way to improve the systems that have been neglected, Share holders are paid out for their investments but when you have sewage leaks into rivers and sea massively damaging natural waters and nature I'd say the responsibility or the liability should fall onto the share holders (TAKE OWNERSHIP). Don't make the tax payer and your customers pick up the already large bill. Moving onto the App its basic functions are functional but could be updated and be more user friendly. the other aspect is the reporting function, it seems to fault when pin pointing the location of reporting a leak or issue with the supply. Considering the power of technology I'd suggest an AI system which will automatically notify customers in the area where work is being done or if there are supply issues would be a great benefit to customers. There is nothing worse when you turn on your taps to find that the water isn't running (give customers a chance to prepare for these things) Finally this is by far the most important climate change! This should be at the top of you list as a company water is by far the most important resource known to life without it life would seize to exist! Tell your customers what you're doing to help with the climate change crisis and what steps you have already taken. We want to hear them. Also give customers tips on how to be more environmentally friendly. The 2 star rating I feel is fair and justified considering my review. Please consider the improvements and make the changes.