Voneus Broadband is a telecommunications company that specializes in providing full fibre broadband services to residential customers, particularly in rural areas. The company focuses on delivering fast and reliable internet connectivity, catering to the needs of households that require seamless online experiences for activities such as remote work, video conferencing, and streaming. With a commitment to customer satisfaction, Voneus Broadband has garnered a reputation for excellent service, as evidenced by positive feedback from its user base. The company offers a straightforward installation process managed by expert engineers, ensuring a hassle-free transition to their broadband services. By prioritizing dependable speeds and connectivity, Voneus aims to enhance the digital experience for its customers while contributing to the value of their properties through advanced internet solutions.
Voneus Broadband receives high praise for its customer service, with many reviewers highlighting the professionalism and efficiency of staff members like Kamva, Mercy, and Brandon. Customers appreciate the prompt resolution of technical issues and the helpfulness of agents who provide clear explanations and support.
Positive experiences often mention excellent service and competitive pricing, contributing to a strong overall satisfaction with the broadband offerings. However, some consumers express frustration over connectivity issues, citing repeated outages and a lack of follow-up communication from the company. Despite these complaints, the majority of feedback reflects a positive sentiment towards Voneus Broadband, particularly regarding its customer support. Overall, Voneus maintains a favorable reputation, though it faces challenges with service reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“The lady who helped me get a better deal as an existing customer was Kamva, polite and patient with me and explained...”
“I have been a customer of Voneus for several years”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Telecommunications.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | — | 60 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | 1,060 | |
| 3.8 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 |
Bottom line: Voneus Broadband is #2 of 5 on overall rating in this group. On service, US Mobile scores higher (4.7 vs 4.3).
60 reviews of Voneus Broadband. Filter by what matters to you.
Promised a call from somebody after the last series of connectivity outages in our area EX18 7BP. Never heard a thing! Now tonight the 26th sept our Internet once again keeps dropping in and out briefly meaning yet another router reboot and a sky Q reboot as well.getting really annoyed with this now as you do the big sell ,but when push comes to shove it's worse than sky or bt.
SWS: 10/10 Voneus: 2/10 Elon: -5/10 (for his behaviour) So yea thats why still with Voneus…drop out after drop out. I am surprised they are still in business tbh.
I have been a customer of Voneus for several years. I was originally with Fibre WiFi (who were excellent) but since Voneus took over the connection the service has been abysmal. I received an email on the 15th September to say they were disconnecting my service on the 15th October. I emailed to ask why as no reason was given. The automatic response said I would hear back within two days but after four days with no response I sent a chase email. After a further four days without a response I telephoned and asked for someone in the Complaints department to call me back. A further two days have passed and still no response. I am now connected with EE and getting far better speeds than Voneus ever managed. I would advise anyone considering Voneus for their internet service to steer well clear. They are expensive, offer an intermittent service and the customer service is non existent.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Shocking service No internet for the whole village for a week, very little communication and long delays in them even sending an engineer with no offer of alternative internet provision or compensation
Today, I called Voneus Customer Service using my Voneus VOIP service. The elapsed time between the end of my call with agent Naomi and the timestamp of the voicemail notification email containing a message from Naomi is between 1-2 minutes. This confirms that Naomi attempted to place a call to my line immediately after modifying my profile to permanently block my caller ID as I requested. That call failed to reach me because my VOIP service was no longer active. Despite the fact that the call completely failed to reach me, and despite having access to backend systems that monitor the service, Naomi failed to identify my service was no longer active. Instead, within minutes she marked the support request as resolved, and I received an email with subject: "All sorted! Fancy sharing how I did?", stating "I'm glad we got your service sorted.", which is very annoying when in reality it is not. Failing to check the service is actually working before saying its "sorted" is not the level of customer service I expect.
Very poor communication between Customer Support and the Engineering Team. I’m extremely disappointed with the way Voneus handled my installation. I had specifically requested an installation time after 3pm. Customer Support told me that this would not be an issue and said they would make the Engineering Team aware. I was also told that if there was going to be a problem with the requested time, the Engineering Team would contact me. However, nobody contacted me before the installation date to say that they could not accommodate the 3pm request. Instead, I was only informed on the actual installation day that they could not do the requested time and the installation was cancelled. This is completely unacceptable. There was also an issue with Voneus’s confirmation text. I received a message asking me to confirm the installation by replying “YES” or “NO”, but the system did not work when I tried to reply “YES”. I immediately informed Customer Support about this, but it appears that this information was not passed on to the Engineering Team. As a result, the installation was cancelled on the same day, despite me having already made Customer Support aware of the problem. The lack of communication between the teams is extremely disappointing. I was then told that the only option was to arrange another installation date, with a further wait of 7 days. There was no priority given to the situation and, most disappointingly, no meaningful apology for the inconvenience caused. I find the whole experience unacceptable. If Customer Support agrees to a specific installation requirement and says they will pass it to Engineering, I expect that information to actually be communicated and for someone to contact me in advance if there is a problem. Very poor customer service and communication. Based on this experience, I would not recommend Voneus.
Absolutely disgraceful customer service. My devices will not stay connected to my main router I keep getting fobbed off on the phone with promises to call me back that never happen. Would definitely not recommend this Internet in the cumbria area. They can clearly see my devices constantly disconnect from my router at their end but want £150 to send an engineer out... terrible company
Voneus Broadband is a telecommunications company that specializes in providing full fibre broadband services to residential customers, particularly in rural areas. The company focuses on delivering fast and reliable internet connectivity, catering to the needs of households that require seamless online experiences for activities such as remote work, video conferencing, and streaming. With a commitment to customer satisfaction, Voneus Broadband has garnered a reputation for excellent service, as evidenced by positive feedback from its user base. The company offers a straightforward installation process managed by expert engineers, ensuring a hassle-free transition to their broadband services. By prioritizing dependable speeds and connectivity, Voneus aims to enhance the digital experience for its customers while contributing to the value of their properties through advanced internet solutions.
This profile hasn't been claimed by the business owner.
