Voneus Broadband
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Poor Customer Service
Today, I called Voneus Customer Service using my Voneus VOIP service. The elapsed time between the end of my call with agent Naomi and the timestamp of the voicemail notification email containing a message from Naomi is between 1-2 minutes. This confirms that Naomi attempted to place a call to my line immediately after modifying my profile to permanently block my caller ID as I requested. That call failed to reach me because my VOIP service was no longer active. Despite the fact that the call completely failed to reach me, and despite having access to backend systems that monitor the service, Naomi failed to identify my service was no longer active. Instead, within minutes she marked the support request as resolved, and I received an email with subject: "All sorted! Fancy sharing how I did?", stating "I'm glad we got your service sorted.", which is very annoying when in reality it is not. Failing to check the service is actually working before saying its "sorted" is not the level of customer service I expect.