The rep helped well
The rep. answered my questions quickly. And assisted with my order when I had trouble with the function of the online order page.
4.8
Excellent
1,000 reviews
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Review summary
US Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
✨
Based on reviews, created with AISee what reviewers are saying
Amazing prices and great service
Amazing prices and great service. I had an issue with billing while signing up for service and it was taken care of very promptly via chat.
Over-promise and severely under-deliver…
Over-promise and severely under-deliver is what this so called company is all about. Texts were undeliverable, outgoing calls kept getting dropped, and incoming calls kept going straight to voicemail. On top of all these, the customer service team was completely unprofessional. They’ll advertise promos but it’s very misleading because it’s only for a specific network. Buyer beware: you get what you pay for.
Excellent Service
Hassan Khalid provided professional, friendly, knowledgeable service! US Mobile has consistently been providing new services, options and upgrades. In addition to that their excellent customer service experience and pricing are reasons I continue to spread the word about US Mobile.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.usmobile.com
All reviews
1,000 total • Write a review
Showing 1 - 10 of 996 reviews
BS
Hassan was amazing
Hassan was amazing. So patient thank you!
Date of experience: July 19, 2025
KN
As someone who's not very tech savvy
As someone who's not very tech savvy, I've had some difficulty navigating US Mobile's services. But their cutsomer service is excellent and have been able to walk me through any challenges I've faced.
Date of experience: July 19, 2025
GW
Good service, good customer service, good prices
I got unlucky with a phone purchase, and while unfortunately the service rep, Fatima Shafiee, was unable to offer a partial refund, she was able to add two $5 credits to my account so that I can set up a friend of mine with this service. She was very nice and I appreciate the time she took to explain how she could help.
Date of experience: July 19, 2025
RR
Dishia Ijaz does amazing work!
Dishia Ijaz was patient and very knowledgeable on all the questions I asked. This was one of the best customer services experiences that I have ever had! I mean that sincerely.
Date of experience: July 19, 2025
Hi
Great customer itneraxrion
Usama Sadiq took a difficult situation where I was very unhappy with getting my watch connected and turned it into a positive customer interaction. He was patient and thorough and was able to get me up and running. I’m a happy customer because of his extra efforts and I really enjoy the price and quality of the US Cellular service
Date of experience: July 19, 2025
P
Peaches
US
I had questions about Trial Offer for…
I had questions about Trial Offer for multi-network add on where the phone app had different information then the webpage offer. My CSR was Rahima Rayan Durrani and IMO they handled it proficiently, courteously, and exceptionally given the circumstances.
Date of experience: July 19, 2025
JB
I had a concern I was not able to…
I had a concern I was not able to articulate well, but that didn’t stop the wonderful rep from patiently working with me and resolving my issue. Thanks to them, I will sleep tonight, I will be your customer for life!
Date of experience: July 19, 2025
DS
Today I was helped by Manahil Rao
Today I was helped by Manahil Rao. He/she went above and beyond to make sure that my issues were resolved. I am extremely happy with Manahil's service. Thank u!
Date of experience: July 19, 2025
nr
Hanzalah was great in handling a lot of…
Hanzalah was great in handling a lot of tasks
Date of experience: July 19, 2025
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