Mint Mobile has mixed reviews from customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
The phone plan for Mint has been great. But then i decided to buy a new phone with them. How dare I do that! Worst company ever. The phone never even made it to me and i was charged $500. I never got the phone and they refused any support at all. Confirmed delivered by Fedex to H.H.H. THAT IS NOT MY NAME. it was clearly stolen. I purchased insurance but i never even got the phone to activate it. Im tired of getting danced around. I want my money back.
I have wasted an hour in Europe trying to get WiFi calling to work. It has worked on and off and now Mint doesn't even recognize my number. I renewed (annual) on the condition they make the feature work from Europe and they promised. Now I've been on the phone twice, wasting 40 min on two diff calls with two reps, promising they would fix it. f Mint and they'd get a MINUS 1 if that were an option
There should be 2 separate reviews ,one for the service which seems good so far and the second for customer service website and app which totally SUCKS! Been trying all day to log in and it won't recognize either of my mint numbers so I have. O access to my accounts. Customer service is clueless. Spent hrs on the phone with them . They can't help. So now I'm stuck with no account access and no way to change payment method since I do not give payment information over the phone verbally
I just want to say, THE QUALITY OF MINT IS TERRIBLE FOR ME. I live in north Seattle, and I pay for the premium mint plan, and I'm only able to make calls and use data for about six hours per 24 day. During business hours, I rarely am even able to make a call l. Maybe there's something unique about my situation, but my advice is don't use mint if you live in Seattle and need a reliabke network.
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I have no issues with Mint Mobile. For the price, who wouldn't use this service??
Date of experience: July 17, 2025
Sufficient servocr with a lot less money
Date of experience: July 17, 2025
US
EXCELLENT Provider, so far. I am new to Mint, was very impressed with their Unlimited Data for 1 year plan. I've been with Total Wireless for around 5 years and the Verizon takeover has had a serious impact. I was paying only $25 to use my smartphone in the beginning, it's now $40, to reactivate a line is potentially $70 now! GOODBYE TOTAL, HELLO MINT MOBILE. Went with a BYOP SIMcard, after finding a jail broken Verizon Moto phone (I just ❤️ their permanent snoopware....). Mint SIMs are easily activated but my only Internet was my Total phone's hotspot which was strangled to 2G speeds, so I tried many times but could not meet the reCAPTCHA requirements. I emailed Mint Support asking about using email to activate, no response BUT.... The next day their site WORKED with my miserable Total by Verizon data! ACTIVATION SATISFACTION, yes indeed. Mint works GREAT in my small Midwest town and the SIM was preconfigured! All Data APN, SMS & ALL WERE GOOD TO GO! Not ONE setting did I have to enter. I am SO GLAD Mint found me. *EXCELSIOR*
Date of experience: July 17, 2025
