Voneus Broadband
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Steer well clear of this company
I have been a customer of Voneus for several years. I was originally with Fibre WiFi (who were excellent) but since Voneus took over the connection the service has been abysmal. I received an email on the 15th September to say they were disconnecting my service on the 15th October. I emailed to ask why as no reason was given. The automatic response said I would hear back within two days but after four days with no response I sent a chase email. After a further four days without a response I telephoned and asked for someone in the Complaints department to call me back. A further two days have passed and still no response. I am now connected with EE and getting far better speeds than Voneus ever managed. I would advise anyone considering Voneus for their internet service to steer well clear. They are expensive, offer an intermittent service and the customer service is non existent.