Voneus Broadband is a telecommunications company that specializes in providing full fibre broadband services to residential customers, particularly in rural areas. The company focuses on delivering fast and reliable internet connectivity, catering to the needs of households that require seamless online experiences for activities such as remote work, video conferencing, and streaming. With a commitment to customer satisfaction, Voneus Broadband has garnered a reputation for excellent service, as evidenced by positive feedback from its user base. The company offers a straightforward installation process managed by expert engineers, ensuring a hassle-free transition to their broadband services. By prioritizing dependable speeds and connectivity, Voneus aims to enhance the digital experience for its customers while contributing to the value of their properties through advanced internet solutions.
Voneus Broadband receives high praise for its customer service, with many reviewers highlighting the professionalism and efficiency of staff members like Kamva, Mercy, and Brandon. Customers appreciate the prompt resolution of technical issues and the helpfulness of agents who provide clear explanations and support.
Positive experiences often mention excellent service and competitive pricing, contributing to a strong overall satisfaction with the broadband offerings. However, some consumers express frustration over connectivity issues, citing repeated outages and a lack of follow-up communication from the company. Despite these complaints, the majority of feedback reflects a positive sentiment towards Voneus Broadband, particularly regarding its customer support. Overall, Voneus maintains a favorable reputation, though it faces challenges with service reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“The lady who helped me get a better deal as an existing customer was Kamva, polite and patient with me and explained...”
“I have been a customer of Voneus for several years”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Telecommunications.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | — | 60 | |
| 3.8 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | 1,060 |
Bottom line: Voneus Broadband is #2 of 5 on overall rating in this group. On value, Maya Mobile scores higher (4.6 vs 3.9).
60 reviews of Voneus Broadband. Filter by what matters to you.
A month ago
Promised a call from somebody after the last series of connectivity outages in our area EX18 7BP. Never heard a thing! Now tonight the 26th sept our Internet once again keeps dropping in and out brief... See more
A month ago
Excellent service and customer support from Mercy today. Highly recommended
A month ago
The customer service agent, Kamva dealt with my renewal in a very professional and efficient manner and was also able provide me with a better fixed price.
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Promised a call from somebody after the last series of connectivity outages in our area EX18 7BP. Never heard a thing! Now tonight the 26th sept our Internet once again keeps dropping in and out briefly meaning yet another router reboot and a sky Q reboot as well.getting really annoyed with this now as you do the big sell ,but when push comes to shove it's worse than sky or bt.
The lady who helped me get a better deal as an existing customer was Kamva, polite and patient with me and explained clearly how to proceed. I had a new contract an extremely good offer. I’m staying with voneus as it does provid the device they offer with no hidden expense I have never had to get in touch with them throughout my contract I can recommend this company
Excellent service and customer support from Mercy today. Highly recommended
The customer service agent, Kamva dealt with my renewal in a very professional and efficient manner and was also able provide me with a better fixed price.
SWS: 10/10 Voneus: 2/10 Elon: -5/10 (for his behaviour) So yea thats why still with Voneus…drop out after drop out. I am surprised they are still in business tbh.
For a technical "Helpline" my call was answered quite promptly, no more than a 2 minute wait. Pearl took my call and dealt with my issue knowledgably. She swiftly diagnosed and then rectified the issue. She was polite and patient in listening to the details of my issue before taking the appropriate action.
I have been a customer of Voneus for several years. I was originally with Fibre WiFi (who were excellent) but since Voneus took over the connection the service has been abysmal. I received an email on the 15th September to say they were disconnecting my service on the 15th October. I emailed to ask why as no reason was given. The automatic response said I would hear back within two days but after four days with no response I sent a chase email. After a further four days without a response I telephoned and asked for someone in the Complaints department to call me back. A further two days have passed and still no response. I am now connected with EE and getting far better speeds than Voneus ever managed. I would advise anyone considering Voneus for their internet service to steer well clear. They are expensive, offer an intermittent service and the customer service is non existent.
I’ve just renewed my Voneus contract for another 12 months and upgraded my broadband from 500Mbps to 900Mbps. My router needed a reboot and a few tests needed to be completed, but Brandon was extremely thorough throughout the process and explained each step clearly. Excellent customer service from start to finish. Brandon was professional, patient and very helpful. Thank you! 👍🏻
Mercy was very helpful and knowledgeable. Giving me great tips on how to optimise my system
Brandon was fantastic from start to finish. Extremely friendly, helpful and a perfect example of how customer service should be done. An absolute legend!
Great prices, high speed full fibre broadband, and excellent customer service
Having received the latest price for my broadband renewal i needed to phone to check the actual price i would be paying for the next 12 months. The agent I spoke to called 'Naomi' was very helpful explaining what options I had and quickly answered my concerns, creating a new package price including the Voip service. Top marks for being able to resolve my problem quickly.
Yolanda was very focused on me the customer and sorted out our problems very promptly and efficiently and got us back online very quickly. She took the trouble to phone back to resolve an issue that we didn’t know we had as well.
Nomzamo was absoulely brilliant, star performance. Respectful and personal. Polite and professional. A glowing example of outstanding customer care! Well done! Thank you for your help.
The adviser, Nommy was friendly and patient who understood my query and dealt with it quickly.
Mercy was highly competent and dealt with my request fast and efficiently.
Kamva was a great help, thank you for the excellent customer service
Nokwanda was excellent. My fibre went offline and I wasn’t at home. She accessed my router remotely, reset it and brought it all back online. Super efficient.
Ethan & Simon discused the installetion with me and we agreed positions etc. Good explanation and it was completed as agreed with no mess or visable distubance to the garden and house. Final tests were explained and shown to me and the system is working OK. They explained that the extra mesh units would be sent by post but it would have been nice to get them on the same day.
Voneus Broadband is a telecommunications company that specializes in providing full fibre broadband services to residential customers, particularly in rural areas. The company focuses on delivering fast and reliable internet connectivity, catering to the needs of households that require seamless online experiences for activities such as remote work, video conferencing, and streaming. With a commitment to customer satisfaction, Voneus Broadband has garnered a reputation for excellent service, as evidenced by positive feedback from its user base. The company offers a straightforward installation process managed by expert engineers, ensuring a hassle-free transition to their broadband services. By prioritizing dependable speeds and connectivity, Voneus aims to enhance the digital experience for its customers while contributing to the value of their properties through advanced internet solutions.
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