The Outlet is a media and publishing company that operates an online retail platform, offering a wide range of products across various categories. The company specializes in providing significant discounts, with promotions that can save customers between 20% to 50% off storewide. With a focus on affordability, The Outlet aims to attract budget-conscious consumers looking for value in their shopping experiences. Customers of The Outlet include individuals seeking quality products at reduced prices, particularly during promotional events like the stocktake sale. The company's website, www.theoutlet.co.nz, serves as a convenient shopping destination where consumers can explore various products while taking advantage of substantial savings. By emphasizing competitive pricing and a diverse selection, The Outlet positions itself as a go-to resource for shoppers looking to maximize their purchasing power.
The Outlet garners a mixed response from customers, with many praising its great prices and fast delivery. Reviewers frequently highlight the ease of navigating the website and the affordability of products, making it a popular choice for budget-conscious shoppers.
Positive comments emphasize the professional and friendly staff, as well as the wide range of items available. However, there are notable complaints regarding customer service, with some customers reporting negative experiences, including unhelpful staff and issues with product quality upon delivery. Additionally, concerns about misleading advertising and inadequate responses to problems have surfaced. Overall, while many enjoy the shopping experience at The Outlet, significant issues with customer service detract from the overall sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 56 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2026.
| Month | Average | Reviews |
|---|---|---|
| Sep 25 | 1.0 | 1 |
| Oct 25 | 5.0 | 2 |
| Nov 25 | 1.0 | 1 |
| Dec 25 | 1.6 | 5 |
| Jan 26 | 4.0 | 4 |
| Feb 26 | 4.0 | 5 |
| Mar 26 | 3.8 | 12 |
| Apr 26 | 3.7 | 3 |
| May 26 | 4.7 | 6 |
| Jun 26 | 3.7 | 9 |
| Jul 26 | 4.5 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 56 most recent reviews.
“They were very nice and the price was so good”
“Sent shoes to an autistic child with security tag on then refused to compensate and customer service disgusting attit...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Media & Publishing.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 4.6 out of 5 (good) | 4.4 out of 5 (good) | +46% | 56 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.4 out of 5 (poor) | 1.7 out of 5 (poor) | +24% | 211 | |
| 4.0 out of 5 (good) | 100 out of 100 | — | — | — | −20% | 100 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 61 | |
| 2.3 out of 5 (poor) | 100 out of 100 | — | — | — | — | 31 |
Bottom line: The Outlet is #3 of 5 on overall rating in this group. On service, SWD Media scores higher (5.0 vs 3.2).
56 reviews of The Outlet. Filter by what matters to you.
The Outlet has some awesome brands at unbelievable prices! I didn’t realise what a huge and diverse range of products I could get here. Now il always check here first when I’m looking for something! Orders arrive really quickly too which is an added bonus!
I purchased this jacket online after seeing else wearing it, it’s fits perfectly, very warm and looks great.
I ordered what I assumed from the picture, a gazebo. I finally looked at the product sent, and it is a “folding tent 4,5x3 replace Large canopy black. Very disappointed
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Very helpful and accommodating customer service, online purchasing is user friendly and instore so much variety
Today was my birthday, and I decided to shop at this outlet because a friend told me to sign up for better deals. She mentioned that on her birthday, she bought shoes that were already half price, and then received an additional discount. That made me excited to visit the store for myself. When my husband and I first went in, we asked a staff member if they sold a specific toy item. His response was immediately rude and dismissive: “Well, is that our website? No, that’s Toyworld!” (it wasn’t). I was quite shocked by how quickly he shut me down, but we decided to continue shopping as we were still interested in buying some clothing. Later, the same man was at the checkout. I asked if the store had a sign-up system for deals or discounts. He responded, “No, we don’t do that.” I tried to explain that my friend had mentioned it, but he cut me off and said, “No, because everything’s already half price,” while throwing the tights onto the counter. He then added, “How am I meant to make money if you want me to discount it again? That just doesn’t make sense!” After paying, I simply said, “Oh, never mind,” grabbed my items, and left. Another staff member approached during the interaction and seemed to notice what was happening, though I’m not sure if she spoke to him afterwards. Overall, the experience was really disappointing… Especially as this was the first store I was excited to visit on my birthday. The level of customer service I received was unexpected and left a negative impression.
The Outlet has insanely good prices on certain items! I can't believe how cheap the Squishmallows are, as an avid fan and collector, this is perfect!
Great product description, great discount and fast delivery. Very happy with the product, true to size and very flattering - Jeanswest Tummy Trimmer Women's Straight Jeans
Visited the Taupō store and was not impressed with the level of Customer Service. On arrival I noticed around 4 staff at the till standing around talking, not one greeted me as I walked in the shop. While I was shopping around not 1 asked how I was getting on or if I needed any help with anything. Lastly as I approached the front till I saw one till had a guy standing there, I asked him if he was serving as he didn’t bother to greet me so I wasn’t sure whether he was busy. He didn’t bother talking only when he needed to tell me my total. While he was scanning my items I thought I’d be nice and take the pieces of the clothing off the clothes hooks for him, and when he was finished he then pushed the big pile of items I brought back to me, not folded, it was a mess. Then as I walk out the beeper goes off. So I stop and turn around to a lad standing there, he smirks at me like he thought it was funny, but at that stage I felt a sense of embarrassment and humiliation, I was not impressed and felt very unwelcomed by the presence given, it actually made me feel abit upset and looked down on
Very prompt delivery. Completely user friendly thank you
Bargain prices!
Great quality and price
Have had 2 issues with click and collect orders
Website is easy to navigate, enough search break down options. Super easy to shop online at the outlet. I store customer service has always been great!
Good communication regarding shipping of items, easy returns and exchanges in store, and really good prices
I ordered several items through your website, but the order was cancelled with the reason given as “out of stock” or “deemed unfit for sale.” However, I can clearly see that the same items are still available for purchase and can be added to the cart on your website. This situation is quite confusing and has caused unnecessary inconvenience and wasted time.
The Outlet is a media and publishing company that operates an online retail platform, offering a wide range of products across various categories. The company specializes in providing significant discounts, with promotions that can save customers between 20% to 50% off storewide. With a focus on affordability, The Outlet aims to attract budget-conscious consumers looking for value in their shopping experiences. Customers of The Outlet include individuals seeking quality products at reduced prices, particularly during promotional events like the stocktake sale. The company's website, www.theoutlet.co.nz, serves as a convenient shopping destination where consumers can explore various products while taking advantage of substantial savings. By emphasizing competitive pricing and a diverse selection, The Outlet positions itself as a go-to resource for shoppers looking to maximize their purchasing power.
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