They were very nice and the price was…
They were very nice and the price was so good
The Outlet is a media and publishing company that operates an online retail platform, offering a wide range of products across various categories. The company specializes in providing significant discounts, with promotions that can save customers between 20% to 50% off storewide. With a focus on affordability, The Outlet aims to attract budget-conscious consumers looking for value in their shopping experiences. Customers of The Outlet include individuals seeking quality products at reduced prices, particularly during promotional events like the stocktake sale. The company's website, www.theoutlet.co.nz, serves as a convenient shopping destination where consumers can explore various products while taking advantage of substantial savings. By emphasizing competitive pricing and a diverse selection, The Outlet positions itself as a go-to resource for shoppers looking to maximize their purchasing power.
The Outlet garners a mixed response from customers, with many praising its great prices and fast delivery. Reviewers frequently highlight the ease of navigating the website and the affordability of products, making it a popular choice for budget-conscious shoppers.
Positive comments emphasize the professional and friendly staff, as well as the wide range of items available. However, there are notable complaints regarding customer service, with some customers reporting negative experiences, including unhelpful staff and issues with product quality upon delivery. Additionally, concerns about misleading advertising and inadequate responses to problems have surfaced. Overall, while many enjoy the shopping experience at The Outlet, significant issues with customer service detract from the overall sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 56 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2026.
| Month | Average | Reviews |
|---|---|---|
| Sep 25 | 1.0 | 1 |
| Oct 25 | 5.0 | 2 |
| Nov 25 | 1.0 | 1 |
| Dec 25 | 1.6 | 5 |
| Jan 26 | 4.0 | 4 |
| Feb 26 | 4.0 | 5 |
| Mar 26 | 3.8 | 12 |
| Apr 26 | 3.7 | 3 |
| May 26 | 4.7 | 6 |
| Jun 26 | 3.7 | 9 |
| Jul 26 | 4.5 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 56 most recent reviews.
“They were very nice and the price was so good”
“Sent shoes to an autistic child with security tag on then refused to compensate and customer service disgusting attit...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Media & Publishing.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 4.6 out of 5 (good) | 4.4 out of 5 (good) | +46% | 56 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.4 out of 5 (poor) | 1.7 out of 5 (poor) | +24% | 211 | |
| 4.0 out of 5 (good) | 100 out of 100 | — | — | — | −20% | 100 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 61 | |
| 2.3 out of 5 (poor) | 100 out of 100 | — | — | — | — | 31 |
Bottom line: The Outlet is #3 of 5 on overall rating in this group. On service, SWD Media scores higher (5.0 vs 3.2).
56 reviews of The Outlet. Filter by what matters to you.
3 months ago
They were very nice and the price was so good
3 months ago
Minus stars for the outlet store nz . Sent shoes to an autistic child with security tag on then refused to compensate and customer service disgusting attitude and two weeks before that forgot to send... See more
3 months ago
I absolutely love this shop so easy to navigate the website and affordable which means so much with the cost of living these days thank you!
3 months ago
I was in need of some wrist guards for snowboarding and the ones on The Outlet were easy to come across, a really great price, and they arrived quickly.
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They were very nice and the price was so good
Minus stars for the outlet store nz . Sent shoes to an autistic child with security tag on then refused to compensate and customer service disgusting attitude and two weeks before that forgot to send out my order
I absolutely love this shop so easy to navigate the website and affordable which means so much with the cost of living these days thank you!
I was in need of some wrist guards for snowboarding and the ones on The Outlet were easy to come across, a really great price, and they arrived quickly.
Super helpful , the prices are great. Easy to use website. Love the on trend items and huge savings. Easy check out process. I will be back
The Outlet has great prices, a wide range of products, and plenty of delivery options. Their staff are professional and friendly, and I found a great 100% cotton hoodie for only $25.
Quick reliable and efficient service. Garments are of good quaility. Highly recommend.
I purchased a bike for my son it arrived faster than I thought i was also happy with how the bike arrived the communication was very thorough would definitely recommend other people to shop here thank you
This company uses false and misleading advertising. They advised a peice of gym equipment at a reduced price with a click and collect option available but upon enquiry the shipping was the only option available and was double the price of the item. This was due to the item being at their warehouse and not at any stores for pick up, and that's fine but dont offer something you dont have for the price you are offering. Very disappointing and poorly managed company.
My order arrived quite fast, and all the products I ordered I was very happy with!!
Amazing place with lots of discounts. Jonno was very friendly at northlink !
The website was super easy to use for online ordering. My package arrived quickly and in great condition. Really great prices and great quality too.
terrible customer service!!!! the bike arrived with a flat tyre and nobody was willing to take responsibility 👎👎
Best deals around, fast click and collect. All 3 items I purchased without trying on were exactly what I was after. Knowing your brands helps if you've worn a certain brands products in the past. Really happy. Highly recommend!
The Outlet is a great company to buy from. I have made many purchases from them and I haven’t been disappointed. Their specials and sales are amazing. They deliver super fast as well. I highly recommend the Outlet to anyone looking for a bargain and quality products. A+++
The saleslady is not friendly at all. Not very helpful
Excellent Quality items for a very good price. Easy to buy online at The Outlet and good selection of both the skechers slip on shoes and aztec boots I replaced my older faithful aztec boots after I realized I'd had them for 20 years no wonder I got a bit of a hole feeling in the sole. Awesome quality to last so long. Thank you.
Fast delivery. Awesome kids jacket and good quality at a good price
The Outlet is a media and publishing company that operates an online retail platform, offering a wide range of products across various categories. The company specializes in providing significant discounts, with promotions that can save customers between 20% to 50% off storewide. With a focus on affordability, The Outlet aims to attract budget-conscious consumers looking for value in their shopping experiences. Customers of The Outlet include individuals seeking quality products at reduced prices, particularly during promotional events like the stocktake sale. The company's website, www.theoutlet.co.nz, serves as a convenient shopping destination where consumers can explore various products while taking advantage of substantial savings. By emphasizing competitive pricing and a diverse selection, The Outlet positions itself as a go-to resource for shoppers looking to maximize their purchasing power.
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